Senior Service Desk Technician (North of Chicago)

Company: Uline
Location: Chicago
Posted on: January 16, 2022

Job Description:

Senior Service Desk Technician
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative environment where you'll design, develop and deliver custom solutions to big challenges. And you'll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Position Responsibilities

• Coordinate, standardize and facilitate all incident, change and problem management activities including root cause identification and notification.
• Establish Key Performance Indicators (KPI) and perform trend analysis to improve the incident, change and problem management processes.
• Perform IT major incident management to quickly resolve business impacting issues.
• Plan, develop and organize standard operational and support procedures.
• Work with IT support teams to coordinate knowledge transfer for new technologies.
• Maintain technical documentation for IT Operations support staff.
  Minimum Requirements
  • Bachelor's degree.
  • 3+ years of experience as IT Service Desk Technician or Data Center Operator.
  • Experience with incident, change, and problem management in a multi-location data center environment.
  • Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
  • Troubleshooting skills for AS/400, Red Hat Linux or Windows systems preferred.
  • ITIL knowledge and certification.
  • Skilled at prioritization, multi-tasking and strong attention to details.
  • Experience creating technical documentation for day-to-day operational support.
  • Proficiency in Microsoft Office (Word, Excel, Access), SQL or Confluence.
    Benefits
    • Complete insurance coverage includes medical, dental, vision and more.
    • 401(k) with 5% employer match.
    • Paid holidays and generous paid time off.
    • Tuition Assistance Program that covers professional continuing education.
    • Bonus programs that include annual performance, sales goals and profit sharing.
      Employee Perks
      • Best-in-class, clean, modern facilities.
      • First-class fitness center with complimentary personal trainers.
      • Over four miles of beautifully maintained walking trails.
        About UlineUline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.EEO/AA Employer/Vet/Disabled
        #LI-SR1
        #CORP
        (#IN-PPIT)Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Keywords: Uline, Chicago , Senior Service Desk Technician (North of Chicago), Professions , Chicago, Illinois