ChicagoRecruiter Since 2001
the smart solution for Chicago jobs

Senior Service Desk Technician (North of Chicago)

Company: Uline
Location: Chicago
Posted on: January 16, 2022

Job Description:

Senior Service Desk Technician
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative environment where you'll design, develop and deliver custom solutions to big challenges. And you'll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Position Responsibilities

  • Coordinate, standardize and facilitate all incident, change and problem management activities including root cause identification and notification.
  • Establish Key Performance Indicators (KPI) and perform trend analysis to improve the incident, change and problem management processes.
  • Perform IT major incident management to quickly resolve business impacting issues.
  • Plan, develop and organize standard operational and support procedures.
  • Work with IT support teams to coordinate knowledge transfer for new technologies.
  • Maintain technical documentation for IT Operations support staff.
    Minimum Requirements
    • Bachelor's degree.
    • 3+ years of experience as IT Service Desk Technician or Data Center Operator.
    • Experience with incident, change, and problem management in a multi-location data center environment.
    • Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
    • Troubleshooting skills for AS/400, Red Hat Linux or Windows systems preferred.
    • ITIL knowledge and certification.
    • Skilled at prioritization, multi-tasking and strong attention to details.
    • Experience creating technical documentation for day-to-day operational support.
    • Proficiency in Microsoft Office (Word, Excel, Access), SQL or Confluence.
      Benefits
      • Complete insurance coverage includes medical, dental, vision and more.
      • 401(k) with 5% employer match.
      • Paid holidays and generous paid time off.
      • Tuition Assistance Program that covers professional continuing education.
      • Bonus programs that include annual performance, sales goals and profit sharing.
        Employee Perks
        • Best-in-class, clean, modern facilities.
        • First-class fitness center with complimentary personal trainers.
        • Over four miles of beautifully maintained walking trails.
          About UlineUline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.EEO/AA Employer/Vet/Disabled
          #LI-SR1
          #CORP
          (#IN-PPIT)Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Keywords: Uline, Chicago , Senior Service Desk Technician (North of Chicago), Professions , Chicago, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Chicago RSS job feeds