Customer Service Agent- Ocean Export
Company: Expeditors
Location: Bensenville
Posted on: May 16, 2022
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Job Description:
Job DescriptionCompany Description
"We're not in the shipping business; we're in the information
business" -Peter Rose, Expeditors FounderGlobal supply chain
management is what we do, but at the heart of Expeditors you will
find professionalism, leadership, and a friendly environment, all
of which foster an innovative, customer service-based approach to
logistics.
· Exceptional Customer Service:Exceeds customer expectations by
anticipating, understanding and meeting needs. Is proactive and
when issues arise, is timely and resolute in solving problems,
including escalating to management when necessary. Builds rapport
and exhibits empathy during interactions, and consistently strives
to improve customer satisfaction with customers. (This skill
expectation applies both externally (customers, service providers)
and internally (other Expeditors offices/employees).· Job
Execution:Consistently completes quality work that matches job
expectations. Is committed to operational excellence and continuous
improvement for own job function and across the network. All
activities are compliant with company policies/procedures and code
of business conduct and with government regulations.·
Reliability:Consistently meets deadlines. Is punctual and can be
relied on for planning purposes. Is organized, manages own time
effectively and can prioritize.· Collaboration:Displays a
willingness to accomplish not only his/her own job responsibilities
without the need for constant prodding but is willing, without
request, to aid and assist others to the benefit of the company
and/or customers. Works in harmony with superiors and fellow
workers without incident or delay.· Qualifications
Product Agent Core CompetenciesThis section lists the core
business-critical skills, knowledge and behavior applicable to all
product agents, regardless of department or position, and should
not be edited. Note that these competencies are found in employee's
My Personal Development Plan view in the Professional Development
Center. · Timely and Accurate Shipment ProcessingEnsures smooth and
timely freight process flow according to Expeditors' operational
procedures. Follows customer's standard operating procedures and
proactively notifies customers of any issues. Consistently meets
KPI standards, as per company's procedures.· Timely and Accurate
Data EntryEnsures accurate and timely data entry into our
operational systems according to Expeditors' operational procedures
and customer requirements. Monitors exception reports for quick
data integrity resolution.· Timely and Accurate Billing and
AccountingInvoices customers the expected charges timely and
accurately and according to Expeditors and customer requirements.
Properly provisions service provider charges to avoid reserves.
Follows proper credit approval processes in order to minimize risk
and protect the company. Ocean Export Job-Specific Tasks and Duties
This section lists job-specific tasks and duties that are completed
on a regular basis by the employee as noted in the Ocean Export
Operational Performance Standards. Click on the link to the
performance standards to view more details for each task. This list
may be edited to the specific job role.
Additional Information
All your information will be kept confidential according to EEO
guidelines.
Keywords: Expeditors, Chicago , Customer Service Agent- Ocean Export, Professions , Bensenville, Illinois
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