Customer Success Consultant
Company: Jobba Trade Technologies
Location: Chicago
Posted on: June 25, 2022
Job Description:
Jobba Trade Technologies client management software makes the
lives of roofers easier and their companies more successful. Our
software is used to prospect new customers, manage buds/quotes,
schedule service teams, and project manage construction jobs. It
can even take payments. With a base of established clients, we have
recently released a completely new second product platform.We seek
1-2 Customer Success Consultants to be a part of our Services team.
The Services function of our company is expanding across the board
- Support, Education, Implementation, Data Analytics, and Customer
Success - to keep up with demand and expansion. Consultants provide
technical assistance that may be done on-site, in-house, and/or
remotely, as part of our approach. Specifically, this team is
responsible for working with end users on use of the various
features and functionality, and configuration with specific
attention to workflows, reporting, and integration with other
packages/tools/databases.About the role:
- Effectively manage software implementation projects
- Perform pre-sales consulting to articulate customer needs
regarding our platform
- Develop project plans to efficiently complete projects given
customer availability
- Configure features and functionality across various business
processes
- Design applicable reporting using the platform's capabilities
and Power BI
- Partner with owners, managers, and key stakeholders to ensure
adoption of the software
- Participate with internal teams to communicate platform
enhancement requests
- Complete all project administrative requirements in a timely
and accurate manner
- Follow up with customers to measure customer success and
provide add-on services
- Discuss, document, research, and provide resolution for
customer questions
- Independently learn and master construction industry
terminology Education & Experiences that we value:
- Bachelor's Degree from an accredited 4-year college or
university or equivalent experience
- Minimum 1 - 2 years professional experience post college in
consulting services and/or software implementation
- Experience with the construction industry would be ideal (but
not required)Nice to have and/or you'll learn:
- Virtual training techniques and tools
- Technical aptitude and troubleshooting abilities with
experience solving technical issues
- Willingness to work both independently and as an integral part
of a team
- Willingness to develop presentations, write reports and
correspondence
- Good interpersonal and communication skills
- Proficiency with Microsoft Office applications
- Travel may be up to 10%About Jobba Trade Technologies:Jobba
Trade Technologies is a cloud-based SaaS that helps roofing
companies integrate communication between the field team and back
office team members to provide effective job management with an
engaging customer experience. These client management solutions
create important outcomes - increased profits and better client
retention and referrals.Each person knows how they work best. Jobba
Trade Technologies is built on cross team collaboration built
through in-person interaction. Our location near O'Hare has easy
access to the Blue line and freeways. In addition to having ample
office space to protect the safety of our employees, we offer an
onsite gym, free parking, cafes and knowledgeable team members you
can learn from. While we are primarily onsite, especially during
initial onboarding, we all have priorities outside of work and are
flexible to support our employees as needed.At Jobba, we focus on
continuous improvement - of our product, of our company, and of our
employees. We don't expect our employees to be perfect. We know
you'll be excited to regularly be learning and growing all while
positively impacting our clients and our business.Jobba Trade
Technologies offers a comprehensive benefits package including
health, dental, vision, life, 401K and 401K matching.We are an
equal opportunity employer. We do not discriminate on the basis of
race, religion, color, national origin, gender, sexual orientation,
age, martial status veteran status, or disability status.
Keywords: Jobba Trade Technologies, Chicago , Customer Success Consultant, Professions , Chicago, Illinois
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