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Customer Success Consultant

Company: Jobba Trade Technologies
Location: Chicago
Posted on: June 25, 2022

Job Description:

Jobba Trade Technologies client management software makes the lives of roofers easier and their companies more successful. Our software is used to prospect new customers, manage buds/quotes, schedule service teams, and project manage construction jobs. It can even take payments. With a base of established clients, we have recently released a completely new second product platform.We seek 1-2 Customer Success Consultants to be a part of our Services team. The Services function of our company is expanding across the board - Support, Education, Implementation, Data Analytics, and Customer Success - to keep up with demand and expansion. Consultants provide technical assistance that may be done on-site, in-house, and/or remotely, as part of our approach. Specifically, this team is responsible for working with end users on use of the various features and functionality, and configuration with specific attention to workflows, reporting, and integration with other packages/tools/databases.About the role:

  • Effectively manage software implementation projects
  • Perform pre-sales consulting to articulate customer needs regarding our platform
  • Develop project plans to efficiently complete projects given customer availability
  • Configure features and functionality across various business processes
  • Design applicable reporting using the platform's capabilities and Power BI
  • Partner with owners, managers, and key stakeholders to ensure adoption of the software
  • Participate with internal teams to communicate platform enhancement requests
  • Complete all project administrative requirements in a timely and accurate manner
  • Follow up with customers to measure customer success and provide add-on services
  • Discuss, document, research, and provide resolution for customer questions
  • Independently learn and master construction industry terminology Education & Experiences that we value:
    • Bachelor's Degree from an accredited 4-year college or university or equivalent experience
    • Minimum 1 - 2 years professional experience post college in consulting services and/or software implementation
    • Experience with the construction industry would be ideal (but not required)Nice to have and/or you'll learn:
      • Virtual training techniques and tools
      • Technical aptitude and troubleshooting abilities with experience solving technical issues
      • Willingness to work both independently and as an integral part of a team
      • Willingness to develop presentations, write reports and correspondence
      • Good interpersonal and communication skills
      • Proficiency with Microsoft Office applications
      • Travel may be up to 10%About Jobba Trade Technologies:Jobba Trade Technologies is a cloud-based SaaS that helps roofing companies integrate communication between the field team and back office team members to provide effective job management with an engaging customer experience. These client management solutions create important outcomes - increased profits and better client retention and referrals.Each person knows how they work best. Jobba Trade Technologies is built on cross team collaboration built through in-person interaction. Our location near O'Hare has easy access to the Blue line and freeways. In addition to having ample office space to protect the safety of our employees, we offer an onsite gym, free parking, cafes and knowledgeable team members you can learn from. While we are primarily onsite, especially during initial onboarding, we all have priorities outside of work and are flexible to support our employees as needed.At Jobba, we focus on continuous improvement - of our product, of our company, and of our employees. We don't expect our employees to be perfect. We know you'll be excited to regularly be learning and growing all while positively impacting our clients and our business.Jobba Trade Technologies offers a comprehensive benefits package including health, dental, vision, life, 401K and 401K matching.We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, martial status veteran status, or disability status.

Keywords: Jobba Trade Technologies, Chicago , Customer Success Consultant, Professions , Chicago, Illinois

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