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Production Support Specialist - Remote

Company: Synechron
Location: Chicago
Posted on: June 26, 2022

Job Description:

We areSynechron gives you the opportunity to embark on more than just a career. Unlike other firms, the combination of our "Power of 3" approach - business process knowledge, digital design, and core technology delivery excellence - and financial services expertise gives us a competitive edge to tackle industry problems from any vantage point. We drive transformative change by developing innovative solutions for tomorrow's challenges and empower leading global financial firms to accelerate digital.
Synechron is looking for multiple Production Support Specialist. There are multiple openings.
Job position: Production Support SpecialistLocation: Remote No. of openings: 4 Immediate Interview/ Start
Responsibilities

  • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
  • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
  • Practice sustainable incident response and blameless postmortems.
  • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
  • Work with a global team spread across tech hubs in multiple geographies and time zones
  • Share knowledge and mentor junior resources
    Qualifications
    • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
    • Experience with algorithms, data structures, scripting, pipeline management, and software design.
    • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
    • Ability to help debug and optimize code and automate routine tasks.
    • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
    • Interest in designing, analyzing and troubleshooting large-scale distributed systems.
    • We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
    • Experience in Java, web services (rest and soap APIs), certificates, Spring framework, load balancing, and application security
    • Experience with tools such as Splunk and Dynatrace


      SYNECHRON'S DIVERSITY & INCLUSION STATEMENTDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Keywords: Synechron, Chicago , Production Support Specialist - Remote, Professions , Chicago, Illinois

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