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ServiceNow Functional Analyst

Company: SYSUSA, Inc
Location: Chicago
Posted on: September 25, 2022

Job Description:

JOB DESCRIPTION--- Develop reports and dashboards within ServiceNow.--- Create Knowledge Articles to document work where appropriate.--- Perform operational support for system defects as they arise.--- Perform basic system administration duties with ServiceNow.--- Work with stakeholders to gather requirements.--- Provide training to end users for developed applications.--- Participate in peer code reviews.--- Address configuration changes to the ServiceNow platform.--- Extend existing OOB ServiceNow modules to address enhancements requests.--- Coordinate testing activities using the ServiceNow Test Administration Suite.--- Triage incoming ServiceNow support issues and attend to the current backlog of open incidents and defects.Must have the following - A minimum of 4 years' experience working with the ServiceNow Platform. - Knowledge of ServiceNow's core application modules such as Incident, Problem, Change, Release, Service Catalog, Knowledge, Agile and Self-Service Portal. - Experience with ServiceNow modules for Performance Analytics, Application Portfolio, - Project Portfolio and GRC. - Understanding of relational database concepts. - Competency in modern software development methodologies using JavaScript. - Good written and verbal communication skills. - Understanding of ITIL. ITIL V3 Certification highly desirable. - ServiceNow Administration Certified highly desirable.

Keywords: SYSUSA, Inc, Chicago , ServiceNow Functional Analyst, Professions , Chicago, Illinois

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