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Claims Business Analyst - Continuous Improvement

Company: The Chubb Corporation
Location: Chicago
Posted on: January 28, 2023

Job Description:

Job Description - Claims Business Analyst - Continuous Improvement (351769) Job Description Claims Business Analyst - Continuous Improvement ( Job Number: 351769 ) Description As a member of the Claims Solutions and Modernization team, the Continuous Improvement Program Lead Analyst supports NA Claims in working with various business and functional leaders across the organization to develop and build a culture of continuous improvement through the facilitation and ownership of:

  • Governing and prioritizing the assessment of submitted ideas by building community in the Claims Disciplines with the local leadership teams
  • Measuring & monitoring the overall health of the CI program - maintain & report KPI's
  • Continuous targeted skill building, where and when applicable
  • Collaborating & coaching the local BU leadership to create a culture that embraces & supports CI
  • Continuously serve to identify automation & efficiency opportunities within NA Claims
  • Partnering - with business units, IT, Operations, Claims and vendor stakeholders to drive maturity & improve the capabilities within North America Claims
  • Continuously keeping the pulse on existing Digital and IPA efforts and their potential overlap/integration with submitted ideas
  • Integrating a process mindset with an orientation for change, as well as strong project and influential leadership skills Key Responsibilities :
    • Overall ownership for the timely acknowledgement of ideas, evaluation and disposition of submitted ideas - ensuring timelines SLAs are achieved.
    • Acts as liaison with SMEs in the development of business requirements regarding process/workflow design components
    • Analyzes and resolves escalated problems, coordinating associated activity through various areas if needed and providing timely and accurate updates to stakeholders
    • Troubleshoot issues and engage appropriate support teams (IT, Operational, Vendor) for resolution, and carefully inform business leaders and end users of status
    • Partner with key stakeholders in Claims to assist in the implementation of Process Automation or other solutions that reduce cost and improve service quality
    • Support project teams in the implementation phases, including deployment and development of training materials, job aids, and other support materials
    • Collect and report KPIs and service metrics related to overall health of the CI program/process
    • Maintain accurate and complete documentation re: the program and its processes (business process flows, end-user training material, system user guides, etc.) on SharePoint site
    • Overall program coordinator responsible for the associated rewards, recognition and associated budgetary aspects Qualifications
      • Problem-Solving -- Takes an organized and logical approach to thinking through problems and complex issues, breaking down issues into manageable parts and looking beyond the obvious to get at root causes
      • Solution Development - - Understands business problems and requirements and develops practical, cost-effective solutions and recommendations
      • Continuous Learning / Improvement -- Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally as well as think of better ways to do things
      • Adaptability -- Ability to re-direct personal efforts in response to changing circumstances and being receptive to feedback
      • Results Orientation -- Effectively executes on plans, drives for results and takes accountability for outcomes
      • Relationship building -- helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment. Building a CI community across the LOBs
      • Influencing without authority - - Relationship building, ability to influence others with facts, trend analysis and other supporting data, to negotiate effectively to effect win-win outcomes, and to engage and motivate team members & business partners
      • Business Acumen -- Understands the relationship between the activity and the business / customers impacted and applies business knowledge Skills & Experience :
        • Ability to listen to understand - The person in this role will be asked to prepare presentations for executive leadership. Often this results in people talking about desired content. It is critical that person in role can listen to abstract things being discussed and figure out the core messages and how to deliver them in a presentation
        • Strong organization and time management skills
        • Ability to work independently; to run with things without direction and guidance
        • Strong PowerPoint, Visio and Excel skills
        • Experience and skill in presentation development
        • Comfortable interacting with senior leadership. Excellent oral & written communication skills
        • Detail-oriented
        • Strong consultative and client engagement skills; able to interact with diverse technical and non-technical groups
        • Self-motivated/driven - able to -work independently and with teams
        • Highly functional in ambiguous situations and environments
        • Experience integrating business needs with technology capabilities
        • Prior experience with Process Automation technology is preferred
        • Experience in the insurance industry is preferred
        • Experience in Claims is preferred
        • Prior experience with Lean, Six Sigma and/or Process Management would be a plus (not required) Education :
          • Bachelor's Degree is required, preferably in the areas of Engineering, Business, Economics, Computer Science or related discipline NOTE: This role may be upgraded to a Senior Claims BA dependent on candidate's qualifications and experience. In Jersey City, NJ the pay range for the role is $87,500 to $149,500. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america . This range is specific to Jersey City, NJ and may not be applicable to other locations. EEO Statement At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment. - Work Locations - Charlotte N Community Rd Charlotte 28277 Other Locations - USA-Pennsylvania-Philadelphia, USA-New Jersey-Jersey City, USA-Illinois-Chicago, USA-New Jersey-Whitehouse Station, USA-Texas-Dallas, USA-Georgia-Alpharetta

Keywords: The Chubb Corporation, Chicago , Claims Business Analyst - Continuous Improvement, Professions , Chicago, Illinois

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