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Desktop Support Analyst

Company: CBTS
Location: Romeoville
Posted on: January 27, 2023

Job Description:

CBTS is searching for a Desktop Support Analyst with experience supporting enterprise desktop/laptop systems. We are looking for a desktop support analyst to work onsite at our Romeoville, IL site 3 days a week and work from home 2 days a week. Compensation is based on skills and certifications $25 - $30 per hour W-2.


Being the initial point of contact for all computer and software-related concerns from clients.
Develop and maintain documentation pertaining to troubleshooting and usage of software and hardware.
Respond to, prioritize and provide detailed reports for technical support requests.
Identify and assess support issues for cause, the resolution, and potential trends.
Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives.
Maintain asset management of hardware and software inventories.
Create required reports in response to management needs.


Experienced supporting Desktop Operating systems such as Windows 10 and MacOS and Microsoft 365 products including Teams and OneDrive.

Re-image Desktop/Laptop devices with updated software and security image
Network Troubleshooting (PING, TraceRoute, IPConfig)
MS Active Directory, DNS and DHCP troubleshooting
MS Office / O365 / Azure AD
Perform software installation

Working knowledge of office automation products and computer peripherals, like printers and scanners.
Knowledge of network security practices and anti-virus programs.
Ability to perform remote troubleshooting and provide user-friendly instructions.
Customer-oriented attitude with a keen attention to detail.
Demonstrated ability to communicate effectively and professionally.
Adept at reading, writing, and interpreting technical documentation and procedure manual.

Preferred Skills:

Preferred certifications - A+, Network+, MCP -Windows 10

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

Keywords: CBTS, Chicago , Desktop Support Analyst, Professions , Romeoville, Illinois

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