Desktop Support Analyst
Posted on: January 27, 2023
CBTS is searching for a Desktop Support Analyst with experience
supporting enterprise desktop/laptop systems. We are looking for a
desktop support analyst to work onsite at our Romeoville, IL site 3
days a week and work from home 2 days a week. Compensation is based
on skills and certifications $25 - $30 per hour W-2.
Being the initial point of contact for all computer and
software-related concerns from clients.
Develop and maintain documentation pertaining to troubleshooting
and usage of software and hardware.
Respond to, prioritize and provide detailed reports for technical
Identify and assess support issues for cause, the resolution, and
Install and maintain computing hardware and software solutions that
utilize industry best practices to meet corporate objectives.
Maintain asset management of hardware and software inventories.
Create required reports in response to management needs.
Experienced supporting Desktop Operating systems such as Windows 10
and MacOS and Microsoft 365 products including Teams and
Re-image Desktop/Laptop devices with updated software and security
Network Troubleshooting (PING, TraceRoute, IPConfig)
MS Active Directory, DNS and DHCP troubleshooting
MS Office / O365 / Azure AD
Perform software installation
Working knowledge of office automation products and computer
peripherals, like printers and scanners.
Knowledge of network security practices and anti-virus
Ability to perform remote troubleshooting and provide user-friendly
Customer-oriented attitude with a keen attention to detail.
Demonstrated ability to communicate effectively and
Adept at reading, writing, and interpreting technical documentation
and procedure manual.
Preferred certifications - A+, Network+, MCP -Windows 10
Cincinnati Bell Technology Solutions provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age,
disability, genetic information, marital status, amnesty, or status
as a protected veteran in accordance with applicable federal, state
and local laws.
Keywords: CBTS, Chicago , Desktop Support Analyst, Professions , Romeoville, Illinois
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