Desktop Support Technician - Chicago, IL

Company: AA2IT
Location: Chicago
Posted on: March 19, 2023

Job Description:

Job Summary

We are looking for a Desktop Support Technician in Chicago, IL for a 3 month contract-to-hire opportunity providing white glove desktop support service.

Qualifications

3+ years of Desktop Support Experience
HS Diploma or GED, AA or BS degree preferred
CompTIA A+ Certification preferred
Great customer service skills

Responsibilities
- Standard Level 2 desktop support
- Deliver exceptional, white glove customer service
- Interacting and servicing clients with any technical problem they are experiencing.
- Be helpful, relatable, and pleasant while diagnosing and fixing their problems
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
- Be helpful and understanding
- Customize the customer experience for every individual
- Prepare reports for analysis of product failure trends and service issues
- Service customers with whatever technical issues they may have in the most pleasant way possible

Keywords: AA2IT, Chicago , Desktop Support Technician - Chicago, IL, Professions , Chicago, Illinois

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