Sr. IT Support Analyst

Company: Jobot
Location: Chicago
Posted on: March 19, 2023

Job Description:

This Jobot Job is hosted by: Aldo Pimentel
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $60,000 - $75,000 per year

A bit about us:

We are a next generation financial services company. Our goal is to provide financial peace of mind to our clients by giving them simple and transparent financial products that are customized to their individual circumstances.

We're in constant pursuit of new collaborators that will help us get to the next level. Our workforce includes celebrated, diverse talents working towards the common objective of developing something transformational for the debt relief industry.

Our team spirit and culture are what set us apart as a company. We love what we do, and we have fun doing it.

Why join us?

We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:

Considerable employer contributions for health, dental and vision programs
Generous personal time-off
401(K) match
Merit advancement opportunities
Career development & training

Job Details

What You'll Do

The Sr. IT Support Engineer will be the main on-site IT resource for our Chicago office and will perform the following:

Responding to support requests from employees and executives
Troubleshooting and resolving technical issues with hardware, software, and network systems.
Installing and configuring computer systems, software, and peripheral devices.
Performing routine maintenance on computer systems and equipment.
Monitoring system performance and identifying potential issues or areas for improvement.
Providing technical support and guidance to end-users.
Documenting and maintaining technical procedures and user guides.
Collaborating with other IT professionals to develop and implement IT projects.
Staying up-to-date with the latest trends and technologies in IT support and implementing best practices in the workplace.
What We Look For

Experience with frontline support of users, experience with ticketing systems (Freshservice, ServiceNow etc)
Experience with client machine configurations, SSO platforms (JumpCloud, Okta), AWS
Experience supporting desktop PC, Mac users, resolving printer and VOIP setups
Experience with Google Workplace, Microsoft Office, Cisco or Cloudflare, CrowdStrike
Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Chicago , Sr. IT Support Analyst, Professions , Chicago, Illinois