Sr. Services Analyst - IT (Hybrid)
Company: Exelon Corporation
Location: Chicago
Posted on: March 20, 2023
Job Description:
2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the
COVID-19 pandemic, with virtual interviewing and other solutions in
place to facilitate proper social distancing, we remain focused on
powering possibilities for new talent who are ready to join us in
making a difference.Exelon was recently separated into two publicly
traded companies, Exelon and Constellation. Exelon is the parent
company for our fully regulated transmission and distribution
utilities, delivering electricity and natural gas to more than 10
million customers. Constellation is the largest supplier of clean
energy and sustainable solutions to homes, businesses and
public-sector customers across the continental U.S., backed by more
than 31,000 megawatts of generating capacity consisting of nuclear,
wind, solar, natural gas and hydro assets. If you are looking for
career opportunities in commercial, generation or home services,
please visit jobs.constellationenergy.com for more
information.Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 246705
Date Posted: Mar 6, 2023
Job: Information Technology - StaffWe're powering a cleaner,
brighter future.
Exelon is leading the energy transformation, and we're calling all
problem solvers, innovators, community builders and change makers.
Work with us to deliver solutions that make our diverse cities and
communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in
being inclusive and creative, and value safety, innovation,
integrity and community service. We are a Fortune 200 company,
19,000 colleagues strong serving more than 10 million customers at
six energy companies -- Atlantic City Electric (ACE), Baltimore Gas
and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power &
Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power
Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices,
fresh perspectives and bold thinking. And since we know
transforming the future of energy is hard work, we provide
competitive compensation, incentives, excellent benefits and the
opportunity to build a rewarding career.
Are you in?
PRIMARY PURPOSE OF POSITIONPerforms and/or manages activities
relating to planning, designing, building, and maintaining IT
services, projects, portfolios, products and processes. Creates and
assigns detailed tasks to subordinates. Has budget responsibility
for a small project, sub-project or process component. Expected to
work under minimal supervision.The Sr Services Analyst is a
technical resource that is vital to the success of ITAM ServiceNow
implementation. The Analyst will have strong impacts on Asset &
Config Management, Incident and Change processes and maintain
partnerships with Platform, Network, and other IT Teams for the
installation and maintenance of the services they run. Position may
be required to work extended hours, during ServiceNow migrations
and delivery emergencies.
- Working on day-to-day activities for the Configuration and IT
Asset Management Team as a Discovery Admin and a team member that
processes service requests as well as works in the Request and
Incident Module.
- Responsible for communicating with IT Service areas and IT
management around activities for ServiceNow enhancements and
working in ServiceNow to perform tasks in ServiceNow CMDB
activities like update requests, adjusting CI relationships,
creating request catalog items, etc.
- Collaborating with different IT team members in support of
Exelon IT solutions and different project activities as
assigned.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Helps maintains the governance, policies, and direction of the
CMDB
- Assist in carrying out the CMDB Discovery Relationship Vision
and Roadmap
- Maintains the integrity of the CMDB/Configuration and Asset
Management processes
- Works closely with ITSM peers
- Maintains Discovery application tool within ServiceNow
- Identify improvements with internal consumers of data whose
processes interact with the CMDB
- Review CI/Asset quality with owners of data
- Participate in weekly CAB meetings as needed and ensure CMDB
data is part of all changes and is driving positive Change
Management
- Perform, manage, and appropriately document work activities
relating to IT service portfolios or products in support of our
business partners
- Carry out IT activities required to manage service level
agreements. Assist others in planning and prioritizing work and
schedule.
- Works closely with ServiceNOW Platform Team and ITSM peers
- Identify opportunities for improvement of Config & Asset
Management processes through automation and integration of
ServiceNOW products
- Participate in weekly backlog grooming and work track meetings
and ensure ITAM/ITOM enhancements and stories are included in
biweekly releases.
- Assist in creation of documentation for products and services.
Use best practices to improve products and services provided to
business unit partners, and monitor adherence within Team/Group to
standards as defined within the Management Model
- Maintain and enhance engagement with business and IT partners
and other stakeholders
- Establish positive team environment by proactively assisting
and training less experienced personnel. Provide performance and
development feedback as required
- Maintain technical knowledge and business acumen within own
discipline or functionJOB SCOPE
- Utilize understanding of customer's business needs to determine
requirements
- Applies technical expertise to plan, design, build or support
required products and processes
- Help other team members learn appropriate theories, practices
and principles that relate to their skill set portfolio
- As assigned, manage budget for area of responsibility
- As assigned, manage working relationship with outsourcing
partnersQualificationsMINIMUM QUALIFICATIONS
- Bachelor's degree in Computer Science or related discipline and
typically 3 to 5 years' experience in Information Technology or in
lieu of degree 6-9 years of relevant equivalent combination of
education and work experience.
- 2+ years overall experience as a ServiceNow ITAM/ITOM
Administrator role, resolving ITSM tickets, Incident resolution,
Request fulfillment, Change and Problem tasks
- 5+ years overall experience in an IT Service Management
role
- Understand CMDB (CI classes and relationships to
services/assets/etc) and the attributes that provide
enterprise-wide visibility, basic skills required to design,
configure, populate, and maintain the health of ServiceNow
CMDB
- Understand best practices for configuring CMDB, including
knowledge of manual import of data into CMDB
- Familiar with Server and network administration tasks within
CMDB
- ServiceNow Administration including Request creation, testing
and implementation
- Service Mapping knowledge
- Understand different Discovery tools for both on-prem and cloud
infrastructure, applications and relationships
- Experience creating Request Catalog Items and Workflows -
- The following training and/or related certifications:
- ServiceNow Fundamentals
- ServiceNow Discovery Fundamentals
- ITIL v3 or v4 Foundations
PREFERRED QUALIFICATIONS
- ServiceNow lists experience, implementing ServiceNow platforms
multiple times
- ServiceNow Administration including IT Asset Management and
ITOM enhancement creation, testing and implementation
- The following training and/or related certifications are
desirable:
- Scripting in ServiceNow
- ITIL SACM
- CCNA or equivalent
- MCSA, RHCSA (Microsoft, RedHat)
- ServiceNow Certified Implementation Specialist - Discovery
- ServiceNow System Administration
- ServiceNow Advanced System AdministrationCHICAGO,IL,United
States
Exelon Business Servcs Co, LLCCHICAGO,IL,United States
Exelon Business Servcs Co, LLCOAKBROOK TERRACE,IL,United States
Exelon Business Servcs Co, LLCHybrid Remote,United States
Exelon Business Servcs Co, LLCHybrid Remote,United States
Exelon Business Servcs Co, LLC
Keywords: Exelon Corporation, Chicago , Sr. Services Analyst - IT (Hybrid), Professions , Chicago, Illinois
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