Senior Solution Analyst - OrgBuilder - GAMMA

Company: Boston Consulting Group
Location: Chicago
Posted on: March 20, 2023

Job Description:

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.

Practice Area Profile

BCG GAMMA combines innovative skills in computer science, artificial intelligence, statistics, and machine learning with deep industry expertise. The BCG GAMMA team is comprised of world-class data scientists and business consultants who specialize in the use of advanced analytics to get breakthrough business results. Our teams own the full analytics value-chain end to end: framing new business challenges, building fact-bases, designing innovative algorithms, creating scale through designing tools and apps, and training colleagues and clients in new solutions. Here at BCG GAMMA, you ll have the chance to work with clients in every BCG region and every industry area. We are also a core member of a rapidly growing analytics enterprise at BCG - a constellation of teams focused on driving practical results for BCG clients by applying leading edge analytics approaches, data, and technology.
What You'll Do

We are seeking exceptional candidates with experience and passion to fill a Senior Solution Analyst position within BCG GAMMA. The person in the Senior Solution Analyst role will play a critical role in delivering and supporting BCG's client-facing end-to-end reorganization solution, OrgBuilderTM. Candidates should possess an entrepreneurial drive and have demonstrated experience in client service. The main responsibility will be working directly with case teams, for clients in a dedicated fashion, plus support strategic business initiatives, and advanced capability & functionality building for the internal team when not staffed. BCG GAMMA is an integral part of BCG's strategy to develop premium digital client service offerings in order to deliver superior value and sustained impact, accelerates clients' speed to insights and define and develop custom products to deliver unique offerings and services that redefine the client experience in a rapidly evolving digital landscape. BCG GAMMA has responsbilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG's core product capabilities are housed within BCG GAMMA including product management, design, development, support and data analytics experts who work in deep collaboration with BCG practice areas, clients and consulting teams.
What You'll Bring (Experience & Qualifications)

POSITION RESPONSIBILITIES: Providing targeted, onsite support to case teams/clients
Predominantly client-facing with expectation of being onsite (50-80% travel)
Owns client delivery, drives adoption, and ensures our clients realize value from our solutions
Acts as the main point of contact throughout the delivery program; ability to manage complex client situations and lead resolution towards mutual success and partnership
Owns tool & data modules and works with case teams and Org Design Topic experts in delivering OrgBuilder for clients; Including presenting insights, analysis, and results to client teams along with providing client facing training as needed
Works together with the BCG case team, BCG's clients, and Org Design Topic experts to understand client's processes, business requirements, and delivery program specifics requirements
Contributes to and manages the OrgBuilder deployment plan with clients, including tool configurations as well as setting and managing client expectations
Delivers positive outcomes for client stakeholders through proactive communication, orchestration of the right internal resources, and effective management of the delivery program
Supports workshops with clients & BCG case teams as needed during the delivery program Supports broader commercial agenda of the solution
Represents OrgBuilder internally and externally including client demos, presentations at topic area meetings and similar forums, etc.
Builds deep client relationships to support positive future commercial outcomes for our major products/solutions and the larger BCG client service business
Build strong relationships with CT leadership in order for them to be strong advocates for OrgBuilder and create further staffing opportunities for the SA
Provides post-case support and counsel as part of overall solution service model
Supports business development efforts through strong awareness of client needs & demonstrated expertise in the solution
--- Works closely with the Product Leadership team, topic area team and key BCG stakeholders on proposal support and associated business development activities including strategic initiatives, advanced analytics, data/ AI capability building, and thought leadership incorporation into the product JOB

Education & Experience:
--- Undergraduate degree in business management or STEM fields required; or advanced degree from a top tier institution preferred
--- Experience in handling large datasets, excel modelling and ETL tools like Alteryx
--- Experience in software configuration/setup/admin experience is a nice to have
--- OrgDesign related experience strongly preferred, ideally in the consulting industry
--- 4-6 years in a client service environment required
--- Travel will be required (50-80%) and may include international travel

Key Competencies
--- Outstanding written and oral communication skills - able to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitches etc)
--- Deep data analytics skills & capability with solid problem-solving approach to "connect the dots" through leveraging data analytics tools with no/minimal supervision from senior colleagues for case/client support work or for product implementation
--- Deliver ad-hoc requests from case or proposal teams to leverage (benchmarking, market insights, internal/external) data/databases (with no/very limited senior guidance)
--- Ability to take ownership and drive outcomes with accuracy, strong attention to detail, and deliver outstanding customer service
--- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law. FOR U.S. APPLICANTS: Boston Consulting Company ("BCG") is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law. FOR U.S. APPLICANTS: Boston Consulting Group ("BCG") is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Keywords: Boston Consulting Group, Chicago , Senior Solution Analyst - OrgBuilder - GAMMA, Professions , Chicago, Illinois