Deal Desk Analyst (Go to Market)

Company: ActiveCampaign
Location: Chicago
Posted on: March 20, 2023

Job Description:

The Deal Desk Analyst will be joining the GTM Variable Compensation Strategy team to help support the overall deal to commissions lifecycle. This person will be responsible for Deal Validation and Rules of Engagement management for our Go To Market teams, including Marketing, Sales, Support, Success. Using our CRM, the Deal Desk Analyst will partner with Sales, Success, & Marketing for a seamless deal validation process. This role collaborates cross functionally to help our Go To Market teams close and retain closed deals.What your day could consist of:

• Own deal desk for our Go To Market teams; perform regular audits of validated deals
• Maintain automated upload sheets (ETLs) for regular data hygiene and workforce data population
• Own account review process where reps can dispute deals or escalate potential data issues
• Ensure all deals and exclusions are within set company guidelines
• Support all deal related questions and provide answers to the Go To Market and management teams via Jira ticketing system
• Can assist in contracting process that is required of Sales team
• Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering withcross-functional teamsto reconcile downstream processes and reporting
• Report out on deal demographics each month; as well as identify areas of opportunity
• Maintain an agreed upon SLA on deal turnaround times
• Create best practices and efficiencies within team
• Evaluate rules of engagement periodically and suggest improvement measures
• Drive process and systems improvements related to deal validation and accounts for review process
• Work directly with internal teams to resolve roadblocks and enhance current processesWhat is needed:
  • Location: Chicago required
  • 1+ years of experience in sales operations, deal desk or commissions-related role
  • Experience working in a SaaS company
  • Prior experience with Xactly and Workday is preferred but not required
  • Knowledge of SaaS incentive plan structures (OTE, SPIFFs, Accelerators, etc.) is preferred
  • Deal effectively with ambiguities and be able to manage multiple projects through completion, often under tight deadlines, with frequently changing priorities
  • Superior written and verbal communication skills
  • Attention to detail
  • Expert spreadsheet creator
  • Intellectual curiosity
  • Ability to work in a fast-paced environment
  • Bachelor's DegreeAbout ActiveCampaign:We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don't just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives .As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked #4 Best Place to Work on Built In Chicago in 2021, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture .Perks and benefits:ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details , but some of our most popular benefits include:-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)-Open paid time off-Generous 401(k) matching with no vesting-Generous stipend to outfit your remote office-Access to life coaches via Modern Health-Cool swagActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.

Keywords: ActiveCampaign, Chicago , Deal Desk Analyst (Go to Market), Professions , Chicago, Illinois