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Applications Analyst - Clinical Systems

Company: Norwegian American Hospital
Location: Chicago
Posted on: March 20, 2023

Job Description:

  • Learns the operation and maintenance of assigned software applications and interfaces.
  • Learns, employs and adheres to HPH policies, regulatory requirements and industry practices standard as defined by ITIL, ISO and governmental agencies such as IDPH, IDHS and CMS.
  • Works with multi-disciplinary teams to ensure regulatory compliance, quality metrics and patient safety goals are supported by Healthcare Information Systems.
  • Serves as a primary technical contact for operation, design and support of assigned clinical systems including Athena and Meditech.
  • Works with IT staff, user department representatives, superusers, and vendors to optimize the business benefit, reliability and accuracy of clinical software applications. Helps various departments align operational procedures and workflows with system functionality.
  • Produces and maintains system-related documentation including: how-to instructions for IT relief staff, and run books for IT disaster recovery / business continuity. Assists department leaders develop their downtime procedures.
  • Timely communicates and documents progress, challenges and resolutions to peers, management, user management, and vendors using designated tracking systems for all activities including: projects, changes, incidents, requests, and training, especially on urgent or protracted activities.
  • For changes, customization, and upgrades, trains superusers and/or supervisors in new/revised functions/routines. Obtains and/or develops learning materials and provides materials to user management for distribution to users.
  • Trains new physicians (including doctors, PA, APNs). Provides a checklist for each student to measure progress. Affirms learning method with user management annually. Develops and maintains learning materials.
  • Trains use of the EHR (Meditech) to new nurses and CNAs in group sessions as part of new nurse orientation.
  • Utilizes the HPH Learning Management System to define curriculum, publish courses, offer learning sessions, track student competency and completion whenever possible.
  • Satisfactorily works assigned on-call (off-hours) call rotation schedule, and answers business hours help desk calls.
  • Provides excellent customer service to patients, visitors, families, customers, users, colleagues, management and vendors. -*Some computer science or healthcare informatics courseworkIf relevant work experience may substitute for specific educational background, please specify: *4 years - IT applications analyst - with Meditech, AthenaHealth, or other eHR.

Keywords: Norwegian American Hospital, Chicago , Applications Analyst - Clinical Systems, Professions , Chicago, Illinois

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