Technical Consultant
Company: Verathon Inc
Location: Chicago
Posted on: March 20, 2023
Job Description:
As a Technical Consultant (TC), you will provide our clients
guidance and support for our software, StrataJazz -. To be
successful in this role, you should be highly motivated and enjoy
finding creative solutions to challenging problems.The
responsibilities of this role include:
- Deliver a best in class client experience by providing
technical assistance and support following StrataJazz -
implementation and optimization projects
- Partner with clients to solve technical issues in an expedient
and professional fashion
- Own client communication from the initial point of contact
through issue resolution
- Independently troubleshoot issues using technologies including
SQL and Analysis Server
- Recommend mitigation approaches and confirm a satisfactory
outcome is reached
- Assess risks and escalate issues to Leadership when related to
client satisfaction
- Work closely with the DevOps team to solve escalated
issues
- Discuss the current configuration of our product with clients
and help advise on recommended updates to their procedures and our
software
- Collaborate closely with team members while fostering a
respectful and secure team environmentHow we work:We have the
flexibility to support both fully remote and hybrid work - our
campuses are located in Chicago, IL and St. Louis, MO. Regardless
of location, you'll have the chance to visit our Chicago
headquarters throughout the year!What we're looking for:
- Professional and/or academic experience in SQL and relational
database concepts
- Experience in technical issue resolution and escalation
procedures
- Ability to learn quickly and adapt to new challenges and
change
- Proven experience in managing multiple projects with multiple
prioritiesThinking -about applying?Research shows that women and
underrepresented groups tend to apply to jobs only when they check
every box on a job posting. If you're currently reading this and
hesitating to click "Apply" for that reason, we encourage you to go
for it! A true passion and excitement for making an impact is just
as important as work experience. Who we are: We are committed to
our mission to help heal healthcare. Our culture is driven by our
people solving problems together. We embrace learning,
collaboration, and continuous career growth. Together, we lift our
customers, our products, our company, and our community. -We
believe that each of our team member's unique perspectives and
experiences is what drives innovation and positive change. Our
individual differences are what make us a more forward-thinking
organization. We foster a culture of inclusion, equity, and
belonging, regardless of race, religion, disability, sex, sexual
orientation, gender identity, or national origin. -Should you
require a reasonable accommodation in completing this application,
interviewing, completing any pre-employment testing, or otherwise
participating in the employee selection process, please reach out
to careers@stratadecision.com . Our values: Here at Strata, we are
guided by a set of principles called the StrataWay. These values
keep us honest and ensure that we are always representing ourselves
and our organization as best we can. They are at the core of who we
are and how we support one another.
- Serve: We partner with our customers to provide quality
solutions that will make their lives easier. We extend service to
our community to drive purposeful change
- Pro: -We show up every day as the best version of ourselves. We
treat others as we would want to be treated (and then some). We
commit to getting better every day in everything that we do,
upholding the highest level of integrity even in the face of
challenges.
- Rock: Our work makes a meaningful impact, no matter what role
we play on the team. We are open and receptive to new ways of doing
things, always innovating and never becoming complacent.
- Grow: We are life-long learners and embrace change that will
help us grow professionally and personally. We embrace a culture of
feedback and acknowledge that progress is more important than
perfection.Our Impact:Strata Decision Technology provides an
innovative set of software and service solutions to help healthcare
providers better analyze, plan and perform in support of caring for
their community and reducing the cost of care. Our customer base
includes over 2,000 hospitals and over 400 healthcare delivery
systems. Founded in 1996, our mission is to Help Heal
Healthcare---. For more information, please go to
-www.stratadecision.com
Strata is committed to fair and equitable compensation practices.
This role is eligible for a bonus based on both individual and
company performance. Find out more about Strata benefits here . -
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Verathon Inc, Chicago , Technical Consultant, Professions , Chicago, Illinois
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