Client Services Consultant

Company: Komodo Health Inc
Location: Chicago
Posted on: May 28, 2023

Job Description:

The Opportunity at Komodo Health
Client Services Consultants are detectives on the Force.com platform. They have a knack for helping people understand how commercial Pharma applications work and can help customers scope and define business needs and solutions. From there, they are able to implement those solutions, across teams and applications, using established best practices and delivery methodologies. -
Our Client Services Consultants advise our customers on new product features and make enhancements that take advantage of those capabilities. - They also ensure that our customer applications and integrations are functioning properly in order to support their business-critical processes.
Looking back on your first 12 months at Komodo Health, you will have---

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• As a dedicated and proactive client services consultant, your primary responsibility will involve meticulously scoping and thoroughly documenting client requirements, ensuring a comprehensive understanding of their needs and objectives. Through effective communication and collaboration with cross-functional project team members, you will leverage your expertise to actively contribute to the design process, suggesting and implementing enhancements that align with the client's vision.
  
• Utilizing your technical proficiency, you will efficiently execute configuration changes, ensuring seamless integration and optimization of our products and services to meet the evolving needs of our clients. Additionally, you will actively engage in client presentations and design reviews, providing valuable insights and guidance to facilitate informed decision-making and foster strong client relationships.
  
• In your role, you will also serve as a reliable troubleshooter, utilizing your analytical skills to identify and resolve issues that may arise, ensuring the smooth operation and uninterrupted functionality of our solutions. Your exceptional attention to detail will be critical as you perform deployments, meticulously coordinating and executing implementation plans to minimize downtime and maximize client satisfaction.
  
• Furthermore, you will actively participate in application testing to ensure the highest standards of performance and functionality are met. Your invaluable feedback and recommendations will contribute to the refinement and enhancement of our products, reinforcing our commitment to delivering top-notch solutions to our esteemed clients.
  
  What you bring to Komodo Health:
  
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  • Full project lifecycle Salesforce implementations experience
    
  • Experience authoring requirements, definition, design, and other related project and system documentation
    
  • Understanding of core project management concepts, data modeling, theories, practices, and methods
    
  • Life Sciences experience, particularly Pharmaceutical, is a plus
    
  • Veeva experience is a plus (Veeva CRM, Vault, Network, Align)
    
  • Bachelor's degree preferred, or equivalent experience
    
  • Salesforce Certification a plus
    
    Compensation at Komodo Health
    We are committed to providing competitive compensation for all roles at Komodo Health. We carefully consider multiple factors when determining compensation, including your skills, experience, and location while balancing internal equity relative to peers at the company. The targeted base salary range for the Senior Client Services -role is $90,100-$158,300 plus a competitive bonus and equity package.
    #LI-REMOTE

Keywords: Komodo Health Inc, Chicago , Client Services Consultant, Professions , Chicago, Illinois