Technician, Data Center Operations
Company: Intercontinental Exchange, Inc.(ICE)
Location: Chicago
Posted on: May 28, 2023
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Job Description:
Job PurposeThe Data Center Technician is responsible for
ensuring all activities carried out in the Data Center & Access
Centers conform to Data Center Procedures and industry best
practice.The DCT will carry out Data Center tasks as directed, work
could be project based or tasks received via Service Now. In all
cases the DCT will ensure that appropriate task follow the Change
Control rules and support the task as documented by the
requester.The DCT role also includes carrying out daily checks of
their areas of responsibilities. Ensuring security is maintained
within the DC Halls. Manage visiting customers and third-party
vendors. Ensuring all work activity is captured and updates entered
into Service Now. Inventorying of consumables required for daily
tasks. In addition, the DCT will also provide work procedures as
requested by the Data Center Manager. The role will also be
requiring assisting Data Center Engineers to gather information for
a work order.Responsibilities* First line escalation point for
serious incidents or technical issues.* Execution of MACs in the
Data Center, MPOEs, MMRs and access centers for internal and
external customers.* Manage asset record updates, tracking and
placing assets as to their location and status (deployed, ceased
etc).* Carry out daily checks to ensure security and access
policies are being adhered to and Data Center cleanliness is
maintained.* Carry out QA in Data Center Halls and access centers.*
Record details of all hardware deliveries received from S&R.*
Control Data Center stocks (copper/fibers patch cables, fiber
cleaning accessories, cables labels, etc) and report
appropriatelyKnowledge and Experience* Experience of hardware
manufacturer installation standards and knowledge of copper and
fiber cabling installations and standards, with preference given to
the following qualifications;* Certified Data Center Technician
CDCT* HP Accredited Platform Specialist* Systimax Copper
Installation ND5541* Systimax Installation & Maintenance ND3341*
Coming NPI Membership* ML V3 Foundation Certificate* BICSI
Practices and Procedures.* 1 to 3 years' experience of working in
Data Center environments* Basic network knowledge and experience of
Clena, Juniper and Dell hardware* Understanding of IP networks*
Experience of working in an ML controlled environment with
knowledge of Change Control & Incident Management processes*
Minimum 1yr experience using Microsoft Office and CRM databases*
Ability to prioritize effectively* Demonstrated ability to perform
at an advanced level, troubleshooting techniques, communicating
issues and results to co-workers and escalating to immediate
management* Ability to manage 3rd party contract staff/companies
working within the DC* Ability to work well with others in a team
environment as a member of a self-managed work team, in rotational
assignments, or as a member of a project team* Effective written
and verbal communication at all levels* Proven ability to work
independently with minimal supervisionScheduleThis role is on-site
in our Chicago office.Intercontinental Exchange, Inc. is an Equal
Opportunity and Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, sexual orientation, gender
identity, national origin or ancestry, age, disability or veteran
status, or other protected status.
Keywords: Intercontinental Exchange, Inc.(ICE), Chicago , Technician, Data Center Operations, Professions , Chicago, Illinois
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