ITSM Consultant

Company: PamTen Inc
Location: Chicago
Posted on: September 20, 2023

Job Description:

Job Description

Job Title: ITSM Consultant
Experience: 8 - 11 years
Location: Chicago, IL
Project Duration: 3 Months
Remote or onsite: Chicago, IL **THIS POSITION IS ONSITE TO START BUT HAS POTENTIAL TO CHANGE TO A HYBRID SCHEDULE AFTER THE TRAINING/PROBATIONARY PERIOD. LOCAL CANDIDATES ONLY

Under broad direction, responsible for overseeing the following functional areas, technology, major system, (e.g., process simulation, document management, payroll, etc.) and the development/acquisition, maintenance, and/or support of application(s) in that area. Influence the assignment of personnel to various activities and provide performance feedback. Leads and participates in the preparation of all requirements/specifications, estimates, system designs, and completed systems, and ensures that quality support is provided to customers and clients, often involves performing project setups, analyses, designs, etc., for/with customers. Researches and makes recommendations on software technology direction. Prepare activity and progress reports for management and enforce compliance with administrative policies and procedures. Undergraduate degree in computer science (CS), management information systems (MIS), Bachelor of Arts (A), or Engineering and 8 years of experience in Systems Development and/or Applications Support.

ITSM Consultant, experience implementing, operating, and optimizing ITSM practices at an enterprise level. Must have ITIL certification, and experience with Change, Incident, Problem, Configuration Management, Asset and CMDB. Experienced in developing an enterprise level maturity roadmap and adoption plan. Requires previous small team leadership responsibility and must be open to contract to hire. Experience with ServiceNow or similar CRM/Help Desk ticketing system.

Skills: Category Name Required Importance Level Last Used Experience Miscellaneous Analytical Skills No 1 Expert Currently Using 6 + Years Miscellaneous Budget Analysis/Tracking No 2 Intermediate Within 2 Years 4 - 6 Years Miscellaneous Configuration management No 1 Expert Within 1 Year 4 - 6 Years Miscellaneous Knowledge Management Systems No 1 Intermediate Within 1 Year 4 - 6 Years Miscellaneous Process Management No 1 Expert Currently Using 6 + Years Technical Attention to Detail No 1 Expert Currently Using 6 + Years Technical Customer Service No 1 Expert Currently Using 6 + Years Additional Skills: ServiceNow or CRM reporting expertise.

Keywords: PamTen Inc, Chicago , ITSM Consultant, Professions , Chicago, Illinois