Sales Operations Analyst, Revenue Strategy & Operations
Company: OpenTable
Location: Chicago
Posted on: September 22, 2023
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Job Description:
*Remote role in the USA*
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers
reservations for the hospitality industry. OpenTable's software
seats more than 1 billion people per year and helps more than
60,000 restaurants, bars, wineries and other venues attract guests,
manage capacity, improve operations and maximize revenue.
As an employee of OpenTable, you will be part of a global network
that includes OpenTable and KAYAK's portfolio of metasearch brands
including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and
HotelsCombined. Many employees are dedicated to one brand, but we
all have the benefit of using each other's strengths and insights.
Together, we're able to help people experience the world through
dining and travel.
The Role
Reporting to the Revenue Strategy and Operations Director, this
position is responsible for supporting a variety of sales and
services related programs, initiatives, and analytics in North
America. Candidates for this role must have experience with sales
operations, quota setting, territory planning and manipulating
large sets of data to discover trends and make recommendations on
sales and services strategies
The role will work cross-functionally with multiple departments
including executive leadership, sales, marketing, operations,
finance, product, and data analytics to support the design,
implementation and continued optimization of multiple business
needs. This includes delivering data-driven insights to internal
partners to inform short and long term strategy and action plans.
The ideal candidate will be able to recognise and understand the
relationship between clean data, clear & efficient processes, and
reporting.
The Analyst level position is expected to have an excellent
understanding of the OpenTable Sales and Services organization, or
the ability to learn. You'll be able to navigate the roles,
reporting, and reality of the business in the field. This position
needs to have excellent communication, project management and data
analysis skills and be comfortable building recommendations.
Experience with Salesforce, Tableau, SQL queries, and an
operations, finance or analytics background preferred.
Responsibilities
Evaluate and outline new sales & services territories
Forecast goals and maintain results tracking for various roles
including, outside sales, inside sales and services teams
Build and maintain financial models, forecasts and dashboards for
various business scenarios
Sophisticated analytics to support global Sales and Services
decisions
Prepare & present data analysis for audiences ranging from field
sales members to senior leadership
Make data-driven decisions: translate data sets into impactful
insights, recommendations, dashboards, and reports for the larger
sales and operations teams
Salesforce.com (SFDC) Chatter management for various workflow and
business processes
Collect feedback and handle flow of inbound requests from the
Global Restaurant Sales and Services (RSS) team for process and
system enhancement requests; drive process optimisation and
training
Salesforce.com (SFDC) data stewardship and improvement; dashboard
and report creation and upkeep; end user support and documentation
management
Data management & process creation related to new products,
features, and acquisitions
Skills
Advanced Excel skills required, including proficiency with pivot
tables and VLOOKUP. Equivalent Google Sheets experience
preferred
Knowledge in Salesforce, ThoughtSpot, SuperSet/Preset,
Microstrategy a plus
Understanding of SQL preferred
Operational experience in measuring and improving efficiency,
utilization, scale initiatives etc.
High energy and contagious enthusiasm. Willing to take on tough
projects and be a peer leader in order to support growth
Shown strong verbal and written communication skills; including
detailing business processes, use cases, and business
requirements
Excellent analytical and reporting capabilities, problem solving,
negotiation, task and project coordination, and organization
skills
Understanding of sales process within OpenTable, or equivalent
sales process experience
1-3 years of experience in analytics, operations, or strategy
role
Benefits
Generous paid vacation
Day off on your birthday
Company matched retirement plans
Health, dental and vision insurance plans
Flexible Spending Accounts
Headspace Subscription
Drinks, coffee, snacks, games
Flexible hours
Universal Paid Parental leave
There are a variety of factors that go into determining a salary
range, including but not limited to external market benchmark data,
geographic location, and years of experience sought/required. The
range for this United States located role is $75, 000-$90,000 In
addition to a competitive base salary, roles are eligible for
additional compensation and benefits including: annual cash bonus;
health benefits; flexible spending account; retirement benefits;
life insurance; paid time off (including PTO, paid sick leave,
medical leave, bereavement leave, floating holidays and paid
holidays); and parental leave and benefits.
Diversity and Inclusion
We aspire to have a workplace that reflects all of the diverse
communities we serve. We know that when we have diverse teams we
produce more creative ideas, products, and better outcomes for our
team members. OpenTable/KAYAK is proud to be an Equal Opportunity
Employer, and we welcome and encourage candidates from all
backgrounds and experiences to apply for roles on our team. Whoever
you are, just be you.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform job responsibilities, and to receive
other benefits and privileges of employment. Please contact us to
request accommodation.
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Keywords: OpenTable, Chicago , Sales Operations Analyst, Revenue Strategy & Operations, Professions , Chicago, Illinois
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