Supervisor, Broadband Technician

Company: Astound
Location: Chicago
Posted on: November 20, 2023

Job Description:

Description Job Summary
Supervise all levels of Broadband Technicians. The Broadband Technician Supervisor coordinates each day's workload and serves as the first line of support for BBT's at the local level. The Supervisor provides advice, direction and training as well as direct assistance as needed to all BBT's. The Supervisor may assist in all of the activities of a BBT1 through BBT4 including complex installations, disconnects and service changes for residential and commercial customers including multiple broadband services and high-speed data services; including voice services. Perform troubleshooting and repairs from customer's electronic devices (TV, Modem, Cable Box etc.) to the amplifier. Monitor BBT performance, Conduct evaluations and performance reviews of technical staff.

Duties and Responsibilities
Support Broadband Technicians
Customer escalations, Oversee field responsibilities, Metrics **
Perform Diagnostic QC Auditing and Reporting
Ensure safety practices
Train all field personnel to diagnose and repair network issues safely and in compliance with technical standards.
Other duties as assigned

Requirements/Qualifications
Education: High school diploma or equivalent, Valid driver's license and satisfactory driving record per the Fleet Policy
Experience: 3+ years experience with field technician experience related to installation and troubleshooting of phone, HSD, CATV services
Knowledge, Skills and Abilities: Coaching and Developing Employees, Task Management, Customer Relations, Strong Motivational Skills, Organization Skills, Basic Knowledge of Plant
EEO Statement
Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Astound, Chicago , Supervisor, Broadband Technician, Professions , Chicago, Illinois