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Logistics Operations

Company: Yusen Logistics
Location: Chicago
Posted on: December 7, 2017

Job Description:

Position Summary The Logistics Operations Specialist will be booking and dispatching drivers, setting pickup and deliver appointments, successfully negotiating rates with carriers, as well as tracking and tracing of all shipments. Essential Duties and Responsibilities Empowered to make decisions to satisfy customer expectations regarding pickup and delivery of product. Customer services: problem resolution, sales and pricing. Carrier development and carrier relations Sales; both inside and outside along with customer site visits. Performance measurement; based on account performance, new customers acquired, productivity and delivery of service. Resolve rate discrepancies with carriers and respond to returned pre-notes in a timely manner. Equipment management, including customer equipment pools, to control absorbed per diem & storage costs. Continuous enhancement of gross margin. Continuous development of multi-modal capabilities Operations process adherence; use personal judgment to satisfy customer expectations regarding pickup and delivery of product to meet expectations Serve as contact for the branch in matters regarding problem resolution, rate and contract negotiations. Business development; responsible for correctly setting the pricing to a customer to ensure that margins are acceptable for the corporation. Encourage Kaizen and PRIDE projects whenever possible Education and Experience Associates degree, plus one or more years' related experience and/or training; or equivalent combination of education and experience. Ability to provide great customer service. Be able to present one's self in a highly cooperative and professional manner with both internal and external customers and vendors Must have working knowledge of Windows operating system and be proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and Internet Browser.) Strong keyboard skills. Ability to perform basic mathematical calculations as they relate to calculating pricing, revenue, and margin. Keen ability to assess situations, perform root cause analysis, and provide solutions. Ability to think things through and develop processes that contribute to enhanced organizational efficiency Intermodal Industry experience preferred The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. Core Competencies and Values Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Demonstrates ability to comply with YLA's Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making. Benefits Yusen offers a generous Employee Benefits Package including: Medical, Dental, and Vision beginning the 1 st of the month following start date 401k with a company match Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more. Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. About Yusen Logistics (Americas) As a part of the NYK Group, Yusen Logistics (Americas) Inc. performs a key role in keeping world trade moving by offering air and ocean freight forwarding, global warehousing, reverse logistics, intermodal and multimodal transportation, and supply chain solutions to some of the world's largest industries. For more information, please visit our website at www.yusen-logistics.com . Yusen Logistics (Americas) Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment. JILPOST

Keywords: Yusen Logistics, Chicago, Logistics Operations, Professions, Chicago, Illinois

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