ChicagoRecruiter
the smart solution for Chicago jobs

Associate Technician, IT Services

Company: American Airlines
Location: Chicago
Posted on: January 14, 2018

Job Description:

Location: Chicago O'Hare Intl Apt (ORD-TRML)

Additional Locations: None

Requisition ID: 13976

Job Description

The role of the Desktop/Field Services Technician is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment. Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users.

Duties and Responsibilities




  • Resolve and close tickets/work orders supporting end-user desktops and peripherals
  • Respond to customer support issues escalated from the Helpdesk
  • Contribute to desktop projects (global installs/upgrades) as a project team member
  • Remotely diagnose and resolve requests utilizing remote tools
  • Troubleshoot and collaborate with other departments to assist with infrastructure related issues
  • Document customer interactions in incident management system including asset management
  • Recover data from hard disk drives and/or perform data migration
  • Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
  • Install and configure local and network based printers
  • Perform preventative maintenance
  • Work various shifts, holidays, on-call and travel as required
  • Follow management guidance, adhering to IT policy and procedure


    Job Qualifications




    • Associates/Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
    • A+ certification preferred
    • Minimum 5 years of demonstrable ---hands-on--- IT work experience supporting and resolving diverse PC desktop software and hardware issues
    • Overall knowledge of all Windows based operating systems including Windows 7
    • Familiarity with workflow and with ticketing systems
    • Knowledge of VPN connectivity and ability to troubleshoot issues
    • Excellent customer service skills with ability to interface at all levels of the organization
    • Excellent verbal and written communication skills
    • Ability to work independently and perform in a collaborative, team based environment
    • MCSE/MCP is a plus
    • Previous IT infrastructure experience in Airline/Airport environment is a plus
    • Must possess the ability to lift at least 30lbs
    • Travel as required




      Additional Locations: None

      Requisition ID: 13976

      Nearest Major Market: Chicago

      Job Segment:

      Information Systems, Technician, Network, Computer Science, Telecom, Technology

      Keywords: American Airlines, Chicago, Associate Technician, IT Services, Professions, Chicago, Illinois

      Click here to apply!

      Didn't find what you're looking for? Search again!


      I'm looking for
      in category
      within


Other Professions Jobs


Uber Driver Partner - Supplement Your Transportation Income
Description: WHO WE ARE: br Drive with Employer and get paid weekly in fares by helping our community of riders get around town. Driving with Employer is a great way to earn cash on your schedule. The more you drive, (more...)
Company: Uber
Location: Mount Prospect
Posted on: 01/21/2018

Part Time Delivery Driver - Earn Extra Cash - Chicago Area (Evanston,I
Description: Postmates is a fast-growing technology startup that is transforming the way local goods move around a city. We connect customers with our fleet of riders and drivers to deliver food and other local goods (more...)
Company: Postmates
Location: Evanston
Posted on: 01/21/2018

Uber Driver Partner - Ready to make money?
Description: WHO WE ARE: br Drive with Employer and get paid weekly in fares by helping our community of riders get around town. Driving with Employer is a great way to earn cash on your schedule. The more you drive, (more...)
Company: Uber
Location: Northbrook
Posted on: 01/21/2018


Warehouse Workers - Delivery (Evergreen Park,IL)
Description: Postmates is a fast-growing technology startup that is transforming the way local goods move around a city. We connect customers with our fleet of riders and drivers to deliver food and other local goods (more...)
Company: Postmates
Location: Evergreen Park
Posted on: 01/21/2018

CDL-A Regional Company Truck Driver
Description: Regional CDL-A Truck Driver Jobs at Hub Group Trucking. br If you re ready for your miles to take your earnings further, Hub Group Trucking s regional driving opportunities may be for you. This unique (more...)
Company: Hub Group Trucking
Location: Evanston
Posted on: 01/20/2018

Lyft Driver (Part-Time) - Keep 100% of the Tips - $500 Bonus
Description: Make up to 35/hr driving for Employer. What is Employer Employer matches drivers with passengers who request rides through the Employer smartphone app. Signing up to be a Employer driver is the perfect (more...)
Company: Lyft
Location: Markham
Posted on: 01/21/2018

Lyft Driver (Part Time)
Description: Make up to 35/hr driving for Employer. What is Employer Employer matches drivers with passengers who request rides through the Employer smartphone app. Signing up to be a Employer driver is the perfect (more...)
Company: Lyft
Location: Woodridge
Posted on: 01/21/2018

Lyft Driver (Flexible Hours)
Description: Make up to 35/hr driving for Employer. What is Employer Employer matches drivers with passengers who request rides through the Employer smartphone app. Signing up to be a Employer driver is the perfect (more...)
Company: Lyft
Location: Chicago
Posted on: 01/20/2018

Lyft Driver (Part-Time) - Keep 100% of the Tips (Medinah,IL)
Description: What is Lyft br Lyft matches drivers with passengers who request rides through our smartphone app, and passengers pay automatically through the app. Signing up to be a Lyft driver is the perfect opportunity (more...)
Company: Lyft
Location: Medinah
Posted on: 01/20/2018

Premier Truck Driving School & Paid CDL Training!- Sign up Today!
Description: CDL or No CDL Doesn't Matter We Train, We Hire - Guaranteed.Whether you need a CDL, Job, or both we have you covered. At C.R. England, we train new drivers and hire experienced drivers. We are seeking (more...)
Company: Cr England
Location: River Forest
Posted on: 01/20/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Illinois jobs by following @recnetIL on Twitter!

Chicago RSS job feeds