Area Sales Agent
Company: Acceptance Insurance
Location: Chicago
Posted on: January 15, 2021
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Job Description:
As a Team Member at Acceptance Insurance, you will be part of a
growing organization that continues to evolve and positively
impacts the lives of our team members and customers. We are looking
for team members that engage - who take responsibility for
themselves and take care of their customers and colleagues. Ideal
candidates can compose themselves under pressure, have a "make It
right" mindset, and focus their energies on solving problems. This
means you'll be supported by a team with all these qualities, too.
If this sounds like the kind of team you'd like to join, we want to
hear from you!Acceptance Insurance offers a full line of benefits
including: Health Insurance, Dental, Vision, Paid Vacation,
Disability Insurance and Employer Matching 401(k) Program.WE ARE AN
EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position
and are evaluated without regard to mental or physical disability,
race, religion, sexual orientation, color, gender, national origin,
age, marital status, military or veteran status or any other
protected local, state or federal status unrelated to the
performance of the work involved. JOB SUMMARY: The Area Sales Agent
is responsible for successfully executing the sales process and
regularly engages sales building activities that drive the overall
revenue of the Agency. This role will require Area Sales Agent to
take phone calls (up to 60-70 a day) and resolving all inquiries
that come in while working in a dedicated area of a local store.
The role may also require the ASA to work in another sales location
within the supported territory. They will be trained on how to
process quality customer applications, endorsements, payments, and
related customer inquiries. The ASA may also participate in
marketing activities outside of the location in support of local
efforts to bring the Acceptance brand to the community. The ASA
will be expected to transfer to an open RSA role upon successful
completion of the training program . RESPONSIBILITIES: * Assess the
customer needs and advise clients on insurance coverage and
personal protection options following Acceptance's G.U.E.S.T.
standards * Provide quality quotations, pricing, and required
information to new prospects and completes the sales process for
each customer per company policy and procedure * Maintain strong
knowledge of all products, pricing, and policy features available
for sale * Complete and maintain training for all products offered
by Acceptance (i.e. auto, roadside, hospital indemnity, motorcycle,
commercial and home/renters, etc.) and other insurance companies
for which they are appointed, * Prepare quotations on customer
change requests to their current policies * Receive and respond to
all customer inquiries and complaints. Request any missing or
required information from customers and follow up for that
information * Maintain knowledge of industry competitors and
provide critical market feedback to leadership regarding local
competition and service needs * Conduct daily customer payment
reminder calls * Follow-up routinely with customers on all open or
unresolved issues including calling lapsed policy and policy
renewal customers * Answer the telephone in a prompt, professional
and courteous manner * Take / receive customer payments in office
and over the phone * Report any and all conditions affecting
customer satisfaction * Maintain appropriate records including, but
not limited to; all time worked, reporting of sales activities,
other reporting as required * Scan and send required documents
daily * Mastery in all areas of an Agent * Fill in at other
locations while Agents are on PTO or open positions QUALIFICATIONS:
* Six months or more of prior experience in a sales related field,
required * High School diploma or GED required * Four-year college
degree preferred * Must have a valid driver's license * Must be
able to provide proof of automobile insurance * P&C and/or Life
license required KNOWLEDGE, SKILLS & ABILITIES * Above average
communication skills in order to represent the company in a
professional manner and communicate effectively with potential
customers * Preferences towards taking charge of a situation, takes
initiative, are persuasive and can influence a positive outcome *
Are confident of their own abilities * Proven ability to manage
personal emotions and avoid negative responses to frustrations and
annoyances * Ability to effectively present information and respond
to questions * Ability to solve practical problems and deal with
situations where limited standardization exists * Skill and ability
to use and operate a keyboard, computer, fax machine, scanner and
copier * Knowledge of Microsoft Word and Microsoft Excel is
preferred * An insurance license is required to work in this
position. Acceptance Insurance pays 100% of the cost to obtain your
license upon joining the company. The successful candidate must
possess the ability to obtain and retain a Property & Casualty
insurance license. Language Skills: * Ability to fluently speak,
read and write English. * Ability to read, analyze and interpret
general business periodicals, professional journals, technical
procedures or government regulations. * Ability to write reports
and business correspondence. * Ability to effectively present
information and respond to questions. PHYSICAL DEMANDS: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee is
regularly required to do manual tasks which may include the use of
hands to finger and handle controls. Tasks may also require the
ability to talk or hear. The employee will frequently sit, bend,
and reach with hands and arms and is occasionally required to stand
and walk. The employee must frequently lift and/or move up to 10
pounds. Specific vision abilities required by this job include
close vision, color vision, and the ability to adjust focus. Other
abilities include breathing, protecting oneself, and possessing the
capacity to learn, concentrate, think and read. Oftentimes the
employee will be communicating and interacting with others while
working
Keywords: Acceptance Insurance, Chicago , Area Sales Agent, Sales , Chicago, Illinois
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