Sales Representative

Company: Apex Systems
Location: Chicago
Posted on: April 11, 2021

Job Description:

If you are qualified and interested in applying, please email your resume to Khalaney at Kbarrie@apexsystems.com and a good time and number you are available for a quick phone call to discuss the role.POSITION TITLE: Project Refresh TechnicianLOCATION: Washington, D.C.SHIFTS: 7am - 4pm / Mon-Fri (Flexible)LENGTH: 6 month contract to hireEXPERIENCE LEVEL:--3+ Years of experiencePosition Summary: Looking for a Technology Refresh Project Technician to support the upgrade of various end user devices (e.g. laptop, desktop, thin client). The technician will be responsible for performing hardware and software tasks face to face with users or after hours in a fast-paced environment. Technicians will provide configuration support for Microsoft Windows operating systems (primarily Windows 10), perform quality assurance tasks to validate images, replace/swap equipment and more. This position requires excellent customer service and quick decision-making skills to identify and resolve technical inquires when interacting directly with customers.Job Duties and Responsibilities: * Work as part of a group of technicians for fast-paced, Windows-based, hardware refresh projects at customer locations around the National Capital Region (NCR)* Unbox, label and tag new devices* Image of PCs, laptops, thin clients for a Windows 10 migration* Configure devices to include standard activities such as adding devices to active directory, installing applications, configuring end-user profiles and reimaging machines as needed* Wipe, decommission and dispose of retired equipment* Respond in a timely matter to tickets and work orders* Troubleshoot to diagnose issues; replace/swap out equipment* Light phone support and documentation of standard operating procedures for issue resolutionREQUIREMENTS:* DHS EOD Eligible (Active DHS HQ EOD preferred, no DOD clearance required)* Typically requires a bachelor's degree or equivalent and three years of related work experience* Hands on experience imaging Windows 10 devices* Familiarity with government IT environment and administrative processes* Experience using ServiceNow IT Service Management Solution* Top notch customer service skills and excellent organizational skills.* Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade and deployment projects as well as excellent customer service skills in a corporate environment.* Must have schedule flexibility to work nights/weekends as required* Able to spend a significant portion of the day unboxing and installing hardware. Must be able to lift 25 lbs* Strong analytical, problem-solving and decision-making capabilitiesEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Keywords: Apex Systems, Chicago , Sales Representative, Sales , Chicago, Illinois