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ER Patient Service Representative-EMT

Company: Roseland Community Hospital
Location: Chicago
Posted on: May 6, 2021

Job Description:

GENERAL SUMMARYThe Emergency Medical Technician is the Patience Service Representative and is the first point of contact between the patient and clinical staff in the Emergency Room. This front desk position plays a vital role of ensuring & exceeding the expectations of the patient and the Roseland Community Hospital experience.ESSENTIAL FUNCTIONS1. Greet patients and provide instructions to all visitors in a polite and professional manner.2. Perform clerical tasks and adhere to established policies and procedures.3. Perform triage and obtain vital signs as needed.4. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. 5. Answers the phone in a courteous, professional manner in accordance with practice and protocols.6. Handles stressful situations in a mature and professional manner.7. Prioritizes and re-prioritizes workflow and maintains an organized workspace.8. Presents a friendly, approachable, professional demeanor and appearance.9. Provides directions or help to patients and customers with finding their way.10. Demonstrates teamwork by helping co-workers within and across departments. 11. Communicates effectively with others.12. Assure HIPAA and OSHA compliance.13. All other duties as assignedJob Requirements:KNOWLEDGE, SKILLS, ABILITIES REQUIRED:* Emergency Medical Technician (EMT) Certification Required* High school diploma or equivalent required* Must have at least one year of experience in a medical office or emergency room setting. * Urgent care experience preferred, but not required..* 2-3 years of customer service experience in a high volume, multiple task, high stress environment* Experience handling difficult callers, customers and patients* Basic knowledge of medical terminology* Excellent communication and customer service skills* Comprehensive ability to conceptualize and follow office policies and procedures* Able to function in a high-volume, multiple task environment producing quality work* Strong interpersonal and telephone communication skills* Mature, motivated, decisive and flexible* Bilingual skills in Spanish desirable* Must have the ability to work nights, weekends and holidays.

Keywords: Roseland Community Hospital, Chicago , ER Patient Service Representative-EMT, Sales , Chicago, Illinois

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