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Sales Support & Client Service Professional

Company: Marsh and McLennan
Location: Chicago
Posted on: May 6, 2021

Job Description:

Mercer is seeking candidates for the following position based in the Chicago office:Sales Support & Client Service Professional What can you expect?

  • In this role you will provide support for the US and Canada Analytics, Research, and Tools sales group
  • You will provide front line client servicing and client management
  • You will answer queries via our helpdesk, supporting managers in the region. What is in it for you?
    • At Mercer, we're as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture, benefits and resources that support your wellbeing and career development.
    • A dynamic, collaborative and inclusive culture, where diversity is embraced - and you are celebrated and appreciated for who you are.
    • A huge variety of virtual learning and development resources to support your personal and professional growth.
    • Competitive rewards supporting your financial wellbeing, including compensation, retirement savings, stock purchase plan, and more.
    • Benefit offerings geared at your overall wellness, including comprehensive medical, dental, vision, and fitness benefits, as well as life insurance and child and elder care programs.
    • Generous paid time off and a flexible work schedule that accommodates your home life and commitments outside of work. We will count on you to: Sales Support
      • Collaborate with team members to support Analytics, Research, & Tools opportunities and working with the front line sales staff and Legal in the region in preparing contracts for prospects.
      • Working with the sales staff to keep the sales CRM up to date and in line with best practices.
      • Assist the sales staff in Identifying and qualifying target organizations.
      • Become a Tools expert for the targeted sector and participating in sales demonstrations of Mercer products.
      • Support the entire RFP process from start to close.
      • Set up MercerInsight trials and new account creations. Client Servicing / Helpdesk Analyst
        • Frontline support for MercerInsight asset owner and asset manager subscribers. Maintaining the central email inbox and telephone line and responding in a timely manner
        • Assist with MercerInsight tutorials - internal and external users (primarily web based sessions)
        • Provide input into the ongoing Analytics, Research, & Tools development
        • Assist with new client onboarding
        • Maintain register of client meetings
        • Direct support of unique client issues that existing processes don't handle Global Investment Manager Database (GIMD)
          • Provide frontline support for GIMD questions from US and Canada based asset managers
          • Respond to and work closely with Investment Managers to provide support, guidance, and advice in relation to data population in the database What you need to have:
            • Bachelor's degree or equivalent experience
            • Intermediate to Advanced Proficiency with the MS Office Suite
            • Ability to pick up new technology
            • Proactive problem-solving skills and analytical thinking
            • Ability to work in a fast-paced environment under tight deadlines What makes you stand out?
              • Bilingual language skills a plus (English/Spanish) Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter . Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Keywords: Marsh and McLennan, Chicago , Sales Support & Client Service Professional, Sales , Chicago, Illinois

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