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Patient Service Representative

Company: Chicago Family Health Center
Location: Chicago
Posted on: November 23, 2021

Job Description:

POSITION SUMMARYThe Patient Service Representative (PSR) will perform various patient registration, scheduling, front desk and customer service functions. Additionally, The PSR will also verify insurance, handle complaints, troubleshoot potential customer issues, and provide basic customer service functions in achieving high performance standards.ESSENTIAL FUNCTIONSMaintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA).Registers patients in the health centers, explains and interprets CFHC policies, procedures and protocols to patients and their families when necessary.Schedules patients according to empanelment guidelines, confirming primary care provider assignment with patient and addressing any discrepancies.Accurately verifies payor source.Obtains and updates demographics and insurance information in a professional and courteous manner.Ensures that each patient who registered has a generated encounter form.Receives and handles patient payments at time of serviceResponsible for calculation and tabulation of payments, cash box security, and reconciliation of daily cash receipts.Prepares, and secures delivery of daily collections at the beginning of each day.Assist patients when needed to be referred to additional programs within Chicago Family Health Center.Faxes, files, and scans appropriate documents, generates reports and prepares for mail-out.Monitor patient's flow from time of registration to treatment area, and ensures all patient concerns have been met.Maintain office supplies, and forms necessary to carry out duties.Contributes equitably in the maintenance of cleanliness of the medical practice.Ensure the waiting, and reception areas are kept neat, clean, safe from any hazards, and reporting on any damages.Frequently checks, responds and communicates using all forms of communicationServes as back-up person to open, and close the health center in the absence of assigned individual/s.Exhibits high level of customer service and follows the Customer Service Performance Standards and exhibit leadership potential.Task force participation as requested.Maintains open lines of communication with providers, medical assistants, and other health center employees, and utilizes a team-based approach to coordinate patient care.Performs various population-health activities such as patient calls, mailings, assembles patient information packets, etcMay be assigned to work at an additional site temporarily when needed and perform other duties as assigned for adequate patient careEDUCATION, EXPERIENCE AND SKILLS REQUIREDMedical office assistant experience with a minimum of 1 to 2 years experience. AA degree preferredCertification and/or experience in billing, and coding preferred.Medical terminology, and automated office experience preferred.Computer literate required.Good communication and organizational skills.Must have personal integrity and be able to work with diverse personalities and under stressful situations.Ability to work evenings and Saturdays.Bilingual ability may or may not be required based on individual department needs.

Keywords: Chicago Family Health Center, Chicago , Patient Service Representative, Sales , Chicago, Illinois

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