Customer Service Representative
Company: InterPark
Location: Chicago
Posted on: May 16, 2022
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Job Description:
Job Description MUST BE ABLE TO WORK IN DOWNTOWN CHICAGO OFFICE
Remote Monitoring Foreman position answers calls from a centralized
remote monitoring location in Chicago for several parking markets
and provides a high level of service to all customers, managers and
peers by answering questions and ensuring that remote locations are
kept up to date on issues as they occur. They are required to
provide professional and courteous support to all internal and
external customers. Assists the Facility and/or Operations Manager
in monitoring established revenue controls and accountability
systems. General Essential Functions: --- Responds clearly and
efficiently to customer inquiries including but not limited to
monthly/daily rate information, directions to locations and assists
in the remote operation of automated pay equipment stations. ---
Uses a variety of revenue control systems based on location
requirements. --- Ensures inventory of operational supplies are at
hand and informs manager if restock is needed. --- Operates and
monitors facility security intercoms and surveillance monitors. ---
Maintains a clean work area at all times. --- Occasionally is
responsible for remotely processing parking fees and related
transactions accurately. --- Coordinates daily activities with
Manager. --- Acts as the liaison for all customer service
inquiries, complaints, occurring during remote monitoring which may
include but is not limited to incident reports and claims for the
location. Reports/escalates any major issues to the facility
manager as appropriate. --- Required to meet compliance
responsibilities with regard to PCI (Payment Card Industry). ---
Uses call center equipment as well as different revenue control
systems to ensure a high level of service is provided to customers
and staff across the Chicago Market and Remote Facilities. ---
Ensures all calls are answered and needs of customers are responded
to in a timely manner and communicates clearly and effectively
providing high levels of customer service. --- Completes accurate
and well-written entries regarding calls into event log using
internal web system. Basic Qualifications: --- At least 6 months of
general work experience. --- Depending on location, may be required
to possess basic math skills sufficient to calculate time and money
in assisting with Cashier-related duties. --- Ability to speak to
customers using phone/audio remote monitoring technology. ---
Computer literate, knowledge of MS Word, MS Excel and Internet.
Eligibility Requirements: --- Must submit your application for
employment through www.interparkholdings.com. --- Must have
unrestricted authorization to work in US. --- Must be at least 18
years of age. --- Must be willing to comply with pre-employment
screening including but not limited to drug testing, reference
verification and background check. --- Must be able to pass math
test as part of the selection process. --- Must possess hearing and
vision faculties sufficient to perform essential functions. Must be
able to work one of the following schedules: Friday-Saturday
4p-12a, Sunday 2p-10p Monday-Wednesday 2p-10p Saturday 12p-8,
Monday-Tuesday 2p-7p Monday-Wednesday 8a-12p Desired
Characteristics: --- High School Diploma or GED. --- Prior customer
service or parking industry experience. --- Strong problem solving
skills: Ability to think clearly and act quickly in emergencies
while providing excellent customer service. --- Ability to operate
and communicate clearly and concisely through a two-way radio
system and also in person and by phone to coworkers, superiors and
customers. --- Possess strong time management skills and ability to
work in a fast-paced environment depending upon customer volume,
shift, season, etc. --- Excellent dependability and time management
skills. --- Strong customer focus and team-orientation. Company
Description InterPark and PreFlight park over 16 million cars
annually and have a first class team of nearly 900 people providing
each one of our customers a clean, safe, courteous and efficient
parking experience. InterPark and PreFlight are always on the
lookout for enthusiastic and qualified candidates to join our team
We offer competitive pay and benefits along with a great working
environment to people who can grow with InterPark and
PreFlight.
Keywords: InterPark, Chicago , Customer Service Representative, Sales , Chicago, Illinois
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