Sales Associate
Company: Monica + Andy
Location: Oak Brook
Posted on: May 16, 2022
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Job Description:
Job DescriptionMonica + Andy is looking for kind, empathetic and
energetic sales associates to join our Customer Experience team! We
are looking for experienced sales associates who will deliver
exceptional customer service and create a joyful shopping
experience across all of our channels - this includes both our
online business and our physical locations (our Guideshops). We are
building a best-in-class omnichannel customer experience team. Our
sales associates will service both our Guideshop customers in their
unique location. In addition, they will also be working on a
national level, as part of our email and chat customer service
team. Monica + Andy is a digitally native, organic baby and
children's clothing brand. Inspired by the birth of her daughter,
our Founder Monica Royer created Monica + Andy to deliver softer,
organic fabrics, better-designed clothing and blankets and a
seamless, easy shopping experience for parents and gift givers. We
exist to personalize shopping for parents by creating joyful
experiences and products without compromise. Our Storks are brand
ambassadors. We are looking for Storks who are confident in their
ability to naturally share our brand story and educate customers on
our products and high quality, organic fabric. We want someone who
connects with and understands the needs of our parents and our gift
giving clients. You… ● Are empathetic and confident in your ability
to genuinely connect with co-workers and customers. ● Love meeting
and talking to new people. ● Have a desire to grow our brand and
build a book of clients. ● Have a positive attitude and can
motivate and lead by example. ● Have a keen attention to detail. ●
Have excellent written and verbal communication skills. ● Have a
love for and understanding of babies + children, and the big people
who come with them. ● Must be willing to work weekends and
holidays. ● Have a customer-centric mindset and are a natural in
providing excellent customer service. ● Outstanding problem solving
and time management abilities. ● Are able to answer customer
questions in-person and via chat, email, and phone ● Are a
self-motivator and willing to work hard, roll up your sleeves, and
build the brand. We...● Value self-awareness, honesty, empathy, and
good energy! ● Work hard because we love what we're doing, but also
believe in balance. ● Love babies + kids. And the big people who
come with them. ● Will back up our talk with competitive
compensation, challenging work, great coworkers, and the
opportunity to build something. ● Are excited to hear from you! Job
Responsibilities (Guideshops Customer Experience): ● Welcome every
customer into the store with a warm, friendly greeting and smile ●
Merchandise the Guideshop based on product availability and
merchandising guidelines ● Answer the phone, help customers via
chat and email; meet minimum daily ticket goals and response times
● Create a world class customer experience for the Monica + Andy
customer ● Offer help whenever needed to everyone ● Be the best
brand ambassador for the brand you can be ● Build and maintain a
client book, meeting daily sales goals ● Outreach to clients on a
1:1 basis with manager oversight to build sales and traffic ● Keep
Guideshop clean and tidy at all times ○ Additional sanitizing and
cleaning responsibilities will be a strict requirement of the job
per COVID-19 OSHA guidelines (and any future CDC guidelines, if
applicable). ● Take detailed notes to report back to the team on a
daily basis (keeping track of Guideshop stats such as traffic,
sales, AOV, inquiries) Job Responsibilities (Digital Customer
Experience/Email/Chat/Prospecting):● Learn and master all systems
that we use to place orders, edit orders, process returns, and
more. ● Write eloquent, thoughtful responses to our customers'
inquiries via email and chat ● Speak with customers on the phone on
a regular basis to answer questions about products, policies, and
order updates ● Process returns and order-related tasks in a timely
manner to ensure we deliver the best customer experience possible ●
Outreach to clients on a 1:1 basis with manager oversight to
prospect new clients and communicate with existing clients Physical
Demands: ● Physical demands include, but are not limited to, high
aptitude for standing endurance, lifting and carrying at least 25
pounds, climbing ladders to retrieve merchandise, various types,
bending, and squatting.
Keywords: Monica + Andy, Chicago , Sales Associate, Sales , Oak Brook, Illinois
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