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Patient Service Representative- Call Center

Company: Chicago Family Health Center
Location: Chicago
Posted on: May 16, 2022

Job Description:

Job DescriptionPOSITION SUMMARY The Patient Service Representative (PSR) will perform various patient registration, scheduling, front desk and customer service functions. Additionally, The PSR will also verify insurance, handle complaints, troubleshoot potential customer issues, and provide basic customer service functions in achieving high performance standards. ESSENTIAL FUNCTIONS

  • Maintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA).
  • Registers patients in the health centers, explains and interprets CFHC policies, procedures and protocols to patients and their families when necessary.
  • Schedules patients according to empanelment guidelines, confirming primary care provider assignment with patient and addressing any discrepancies.
  • Obtains and updates demographics and insurance information in a professional and courteous manner.
  • Ensures that each patient who registered has a generated encounter form.
  • Receives and handles patient payments at time of service
  • Responsible for calculation and tabulation of payments, cash box security, and reconciliation of daily cash receipts.
  • Prepares, and secures delivery of daily collections at the beginning of each day.
  • Assist patients when needed to be referred to additional programs within Chicago Family Health Center.
  • Faxes, files, and scans appropriate documents, generates reports and prepares for mail-out.
  • Monitor patient's flow from time of registration to treatment area, and ensures all patient concerns have been met.
  • Maintain office supplies, and forms necessary to carry out duties.
  • Contributes equitably in the maintenance of cleanliness of the medical practice.
  • Ensure the waiting, and reception areas are kept neat, clean, safe from any hazards, and reporting on any damages.
  • Frequently checks, responds and communicates using all forms of communication
  • Serves as back-up person to open, and close the health center in the absence of assigned individual.
  • May be assigned to work at an additional site temporarily when needed and perform other duties as assigned for adequate patient care.EDUCATION, EXPERIENCE AND SKILLS REQUIRED
    • Medical office assistant experience with a minimum of 1 to 2 years experience. AA degree preferred
    • Medical terminology, and automated office experience preferred.
    • Ability to work evenings and Saturdays.

Keywords: Chicago Family Health Center, Chicago , Patient Service Representative- Call Center, Sales , Chicago, Illinois

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