Midwest Customer, Sales & Service Senior Manager
Company: Accenture
Location: Chicago
Posted on: May 16, 2022
|
|
Job Description:
We Are:
Accenture's Customer, Sales, and Service operating group in our
Strategy & Consulting workforce. Through deep industry expertise,
analytics, and insights, we empower clients to survive and thrive
in the new, the now and the unknown. To stay agile in a world
dominated by change, the C-suite must keep the core business
running while simultaneously identifying and investing in the new.
Accenture Strategy & Consulting enables leaders to act quickly and
confidently as they pivot to the future. Known for our ability to
execute at speed, we help clients determine clear, actionable paths
to competitive agility by bringing them new thinking on business
and technology.
You Are:
Passionate about helping clients solve complex challenges and about
supporting them through critical transformations. As a member of
our Customer, Sales, and Service team you will work on a variety of
engaging projects helping our client's front offices. From Growth
Strategy to Customer Experience to Service Transformations, you'll
love helping our clients formulate & execute on some of their most
pivotal strategies. You should be familiar with the front office,
whether it be in sales, customer experience, customer service,
sales & commerce, or some other facet. Your role will require you
to directly work with the client solving their toughest problems in
sales transformation, customer experience, digital selling,
e-commerce, omni-channel solutions, and much more.
The Work:
--- Oversee the design of front office capabilities like sales
performance management, customer experiences, service operations,
and omni-channel transformation to achieve business objectives
--- Work with Accenture and client teams to develop and deliver new
business through trust and value-led relationships, playing the
role of a trusted advisor
--- Create & socialize detailed, realistic business cases, future
state operating models, and roadmaps to help our clients realize
their transformation goals
--- Strategize & execute with your team to redesign clients'
organizational structure, processes, and technology capabilities so
they can deliver optimal experiences
--- Help clients optimize and transform Sales Performance
Management functions including incentive compensation, reporting,
sales field experience, channel experience, and demand
forecasting
--- Guide cross-functional teams to discover how technology can
solve business problems in support of strategic recommendations
--- Lead & own executive client assessments and diagnostics,
including value discovery, transformational planning, and
co-creation of implementation roadmaps
--- Manage and coach team members across many career levels, and
continue to grow your own expertise & executive acumen
--- Lead client engagements and workstreams related to process
improvements and operational analysis for customer-facing services
and functions
--- Collaborate with visual designers and analytic teams to
generate insights through data visualization and real-time
dashboards/reports
--- Advise clients on ways to measure and improve their
customer-centric metrics
--- Provide oversight of highly skilled client and Accenture work
teams throughout the project lifecycle and help ensure timely
execution of project deliverables
Travel:
For now, all Accenture business travel, international and domestic,
is currently restricted to client-essential sales/delivery activity
only. Please note: The safety and well-being of our people
continues to be the top priority, and our decisions around travel
are informed by government COVID-19 response directives,
recommendations from leading health authorities and guidance from a
number of infectious disease experts
Here's What You Need:
--- At least 6 years of experience including some of the
following:
o Transformational projects in a sales organization or in a
sales-related or supporting business function including
requirements definition and implementation
o Product strategy or management
o Designing customer experiences, customer experience measurement,
segmentation of customers or channel partners
o Analysis of a client's B2B/B2C/B2B2C channels, from setting
strategy to implementing change
o Advising clients on the sales process and organizational changes
needed to improve the customer and employee experiences
o Analysis of an organization's sales or service operations to
identify customer and employee pain points across interaction
channels (online, chat, call center, mobile, retail)
o Advising clients on the process, organizational, and
technological changes needed to improve sales or service
experiences & operations
o Implementing your recommendations with cross-functional
stakeholders, including business and technology leaders and
frontline employees
o Building business cases and calculating ROI on strategic or
transformational initiatives
o Pitching and selling new ideas and proposals
--- At least 5 years of experience in a consulting or
consulting-like environment (project-based work)
--- At least 4 years of strategic program experience involving team
leadership and project leadership
--- A Bachelor's degree
Bonus Points If:
--- Strategic skills: strong critical thinker, ability to architect
solutions, and clearly communicate strategic ideas in a clear,
simple manner
--- Experience designing, developing, and implementing sales,
service, and digital processes and ways of working that bring
agility to teams, as well as rolling out new organizational
capabilities
--- You're good at experience design across digital and traditional
channels
--- You're familiar with Incentive Compensation Management (ICM) or
Configure Price Quote (CPQ) best practices & popular tools used by
market leaders
--- Knowledge of end-to-end quote-to-cash processes including
sales, quoting, product configuration, pricing, contract
management, order management
--- You're comfortable leading design-thinking workshops with
clients and functional stakeholders
--- Experience in conducting analysis against benchmarks, producing
recommendations, and performing implementations because of analysis
and recommendations
--- Experience building capabilities to measure and improve sales
productivity
--- Hands on experience with artificial intelligence and
conversational design
--- Experience working with XaaS (anything-as-a-service) tools,
products, and services
--- Prior experience implementing CPQ/ICM applications primarily
Salesforce, Oracle, Vlocity, Apttus, or SAP
--- You have experience or background in the following
industries:
o Retail
o Banking
o Chemicals & Natural Resources
o Communications & Media
o Health
o High Tech
o Industrial
o Insurance
o Public Service
o Utilities
As required by theColorado Equal Pay Transparency Act, Accenture
provides a reasonable range of minimum compensation for roles that
may be hired in Colorado. Actual compensation is influenced by a
wide array of factors including but not limited to skill set, level
of experience, and specific office location. For the state of
Coloradoonly, the range of starting pay for this role is$159,516 -
288,500 andinformation on benefits offered is here.
COVID-19 update:
The safety and well-being of our candidates, our people and their
families continues to be a top priority. Until travel restrictions
change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires
all employees to be fully vaccinated as a condition of employment.
Accenture will consider requests for accommodation to this
vaccination requirement during the recruiting process.
What We Believe
We have an unwavering commitment to diversity with the aim that
every one of our people has a full sense of belonging within our
organization. As a business imperative, every person at Accenture
has the responsibility to create and sustain an inclusive
environment.
Inclusion and diversity are fundamental to our culture and core
values. Our rich diversity makes us more innovative and more
creative, which helps us better serve our clients and our
communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one
should be discriminated against because of their differences, such
as age, disability, ethnicity, gender, gender identity and
expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race,
creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local
law.
Accenture is committed to providing veteran employment
opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and
Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities
for persons with disabilities or religious observances, including
reasonable accommodation when needed. If you are hired by Accenture
and require accommodation to perform the essential functions of
your role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued
accommodations once hired.
If you would like to be considered for employment opportunities
with Accenture and have accommodation needs for a disability or
religious observance, please call us toll free at 1 (877) 889-9009,
send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization
that does not now or in the future require sponsorship of a visa
for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or
an affiliated Accenture business may not be eligible for
consideration.
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. Additionally, employees who have access to
the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.
Keywords: Accenture, Chicago , Midwest Customer, Sales & Service Senior Manager, Sales , Chicago, Illinois
Click
here to apply!
|