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Customer Service Representative

Company: North Bridge Staffing Group
Location: Chicago
Posted on: June 26, 2022

Job Description:

Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the Loop!Fully remote until April 4th, 2020, then hybrid schedule, 2-days a week in office. Open-ended contract position! Job descriptionWe are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policiesSkills
    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school degree

Keywords: North Bridge Staffing Group, Chicago , Customer Service Representative, Sales , Chicago, Illinois

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