Patient Services Rep, Full-Time, South Holland
Company: Advocate Aurora Health
Location: South Holland
Posted on: November 19, 2023
09121 AMG South Holland - Building Operations
Hours Per Week:
Schedule Details/Additional Information:
This position will be for the 11:30am to 8pm Mon. thru Friday. Two
weekends a month.
To provide efficient, effective, quality customer service and
practice support through a variety of general office duties
including scheduling, coding, registration and billing. Maximize
revenues by collecting payment at time of service and entering
accurate and up-to-date billing information (address, insurance
coverage, etc.) into the patient accounting system. Assists
clinical staff in maintaining accurate medical records.
- Patient Services: Provides efficient, high-quality service to
patients who arrive for appointments or who telephone or visit in
person to request appointments or information on tests and
procedures, bills and charges, referrals, and other matters. 1.)
Greets and accurately registers patients in EMR system verifying
essential billing and demographic information.
2.) Coordinates scheduling of patient appointments (phone and
in-person requests) accurately and efficiently.
3.) Answers multiple incoming telephone lines, accurately
determining the appropriate recipient of the call or message and
referring them promptly and appropriately.
4.) Distributes communications accurately, based on practice
protocol. Includes pagers, faxes, emails.
5.) Resolves a variety of patient questions, including HMO
referrals, billing and queries about services and test results;
refers complex issues to practice manager or a clinical staff
member, as appropriate.
6.) Schedules future appointments and requisitions, laboratory
tests, radiology procedures and other special diagnostic tests as
needed. May coordinate with appropriate sections of hospital
admission and/or outpatient admissions and surgery.
7.) Notifies patient care area when patient has arrived and is
ready to be seen. Attends to waiting patients in reception and
ensures that they are seen in a timely manner or are promptly
notified of unexpected delays.
8.) Accurately identifies type of insurance from card, understands
different types of payers, and verifies eligibility if
9.) Performs other related duties as required.
- Billing Services: Ensures the collection of maximum possible
fees at the time of service and accurate follow-up billing
information on the patient and payer. 1.) Reviews encounter forms
for accuracy and completeness, checks with physician for missing
2.) Enters patient charges into the EMR system according to
established policies and procedures.
3.) Batches encounter forms and balances charges.
- Medical Record Services: Upholds standards of the practice and
of the medical group for accurate and timely medical records. 1.)
Ensures the availability of properly prepared patient medical
records, daily schedules and related forms. Maintains medical
record including loose filing and re-filing of charts daily. Pull
and prepares charts for appointments.
2.) Maintains confidentiality around all patient information, both
in front of each patient being treated and around other patients in
3.) Releases information from records, only according to corporate
policies and procedures.
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients.
Knowledge, Skills & Abilities Required:
- CRT/PC experience in a customer service setting.
- Working knowledge of eClinicalWorks and scheduling sections of
the eClinicalWorks system preferred.
- Strong communication skills.
- Ability to solve problems posed by callers seeking referrals,
appointments, billing issues and clinical information. Physical
Requirements and Working Conditions:
- Ability to function in a high volume, multiple-task
environment, possibly in a crowed or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding
- Ability to lift up to 35 pounds without assistance. For patient
lifts of over 35 pounds, or when patient is unable to assist with
the lift, patient handling equipment is expected to be used, with
at least one other associate, when available. Unique patient
lifting/movement situations will be assessed on a case-by-case
This job description indicates the general nature and level of work
expected of the incumbent. It is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
required of the incumbent. Incumbent may be required to perform
other related duties.
Advocate Aurora Health is one of the 10th largest not-for-profit,
integrated health systems in the U.S. with nearly 3 million
patients served at more than 500 sites of care in Illinois and
Wisconsin, including 28 hospitals. We're redefining the standard
for care with world-class doctors and caregivers, innovative
solutions, outstanding outcomes, and leading-edge research and
clinical trials. Combined, Advocate and Aurora are recognized for
clinical excellence in a variety of specialties. Advocate Aurora
Health is one of the 10th largest not-for-profit, integrated health
systems in the U.S. with nearly 3 million patients served at more
than 500 sites of care in Illinois and Wisconsin, including 28
hospitals. We're redefining the standard for care with world-class
doctors and caregivers, innovative solutions, outstanding outcomes,
and leading-edge research and clinical trials. Combined, Advocate
and Aurora are recognized for clinical excellence in a variety of
Keywords: Advocate Aurora Health, Chicago , Patient Services Rep, Full-Time, South Holland, Sales , South Holland, Illinois
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