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Customer Service Representative (onsite)

Company: Beacon Hill Staffing Group, LLC
Location: West Chicago
Posted on: April 2, 2024

Job Description:

Our client, a top-ranked national direct marketing agency in West Chicago, IL is seeking an Agency Customer Support Representative. The ideal candidate will have 2+ years' experience in direct marketing or digital marketing. The selected candidate will be responsible for maintaining excellence in client service and handling the day-to-day responsibilities of communicating with project managers, sales teams and peers. This is a temporary position with the opportunity to go permanent. This role is an onsite role with the hours of 8-5pm.

Responsibilities

  • Assists with administrative duties and works in various work flow management software solutions which provide information to production floor
  • Ensures that all client requests are handled in a timely manner
  • Maintains high quality control procedures and make recommendations as necessary for improvements
  • Manages internal approvals
  • Works with Account Supervisor/Account Director to ensure processes are documented to helpincrease efficiency and profitability of the programs
  • Provide internal customer service and interact with various different departments in the company
  • Work involves frequent sitting, standing, light lifting (up to 25 lbs)Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you.Beacon Hill. Employing the Future (TM)

Keywords: Beacon Hill Staffing Group, LLC, Chicago , Customer Service Representative (onsite), Sales , West Chicago, Illinois

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