Senior Director, Client Engagement
Company: Epsilon Strategy & Insights
Location: Schiller Park
Posted on: January 8, 2026
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Job Description:
As Senior Director of Client Engagement at Epsilon, youll be the
leader and driving force behind orchestrating large teams that
deliver MarTech and Data solutions and services for one or more of
our Healthcare enterprise clients. Client Engagement drives client
outcomes and value through day-to-day partnership with clients and
internal teams. We lead orchestration and integration of Epsilon
teams, products and services to deliver contracted work in a more
consistent manner across functional teams. Through your leadership,
youll foster cohesive, strategic relationships that highlight our
commitment to ensuring successful engagement and contributing to
business growth, through both internal and external relationships.
You’ll be accountable for overall client satisfaction, tying
Epsilon value to client’s business objectives, and overall
profitability. What You’ll Achieve • Scalable, repeatable
processes, improvement, quality measures and governance that ensure
excellence in delivery of client solutions and retention of
business. • Effectively build cross-functional alignments with
sellers and other delivery leaders • Apply strategic thinking to
create and execute a plan to achieve project goals tied to customer
business outcomes. • Actively work to streamline engagement
delivery focusing on improving value to our customers. • Facilitate
communication between the client, project team and other
stakeholders. Contribute to knowledge sharing and lessons learned
within the organization. • Work in a large, multicultural, and
“matrixed” organization that is geographically dispersed. •
Establish client relationships and ensure client satisfaction with
products/services. • Drive collaboration internally with sales,
client services, and delivery organizations throughout the client
lifecycle, as a vocal leader of the Client engagement. • Develop
talent and provide timely feedback on performance for both direct
reports and cross functional teams. • Lean in as a leader to
orchestrate across multiple solution and products to meet client
needs, translating and adjusting expectations between internal and
external stakeholders. • Orchestrate across delivery teams to
deliver products or services for clients with ability to translate
and adjust expectations between internal and external teams and
manage overall client margin to original contract. • Lead a
matrixed, cross functional team; and provide timely performance
feedback. • Apply business and financial acumen to achieve
measurable business results for customer success. • Identify Client
growth opportunities by understanding the Client’s business needs
and the value that Epsilon delivers. Who You Are • What you’ll
bring with you: o Experience managing large teams (client teams
comprised of more than 50 people) o Has in-depth understanding of
clients/industries supported and apply business offerings at the
senior level. o Strong skills at relationship-building,
cross-organizational partnering, and driving results through
influence and negotiation. o High acumen of service operations,
contracting, and financials. • Why you might stand out from other
talent: o Experience leading the client relationship management and
delivery of a long-term strategic account. o Expertise and
knowledge in the full ecosystem of MarTech and Data solutions. o
Healthcare industry experience with an understanding of the trends
and challenges. Base Salary: $128,000 - $192,000 Actual
compensation within the range will be dependent upon, but not
limited to the individual’s skills, experience, qualifications,
location and application employment laws. The salary pay range is
subject to change and may be modified at any time.
Keywords: Epsilon Strategy & Insights, Chicago , Senior Director, Client Engagement, Sales , Schiller Park, Illinois
