Senior Director, AMS Strategic Customer Engagements, Major Areas - Elevate

Company: ServiceNow
Location: Schiller Park
Posted on: March 22, 2026

Job Description:

Reporting to the AVP, AMS Strategic Engagements (Large Deal Pursuits) the AMS Strategic Customer Engagements, Major Areas - Elevate leaders mission is to drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions across our US, Canada and LATAM business and aligned to assigned Major Area Leadership. The Major Area Leader will lead a small team of in-region deal experts in driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for our most strategic deals. This leader will help define and follow a consistent programmatic approach to engaging with the AMS Major Area Leaders, regional sales organizations, and cross-functional deal execution teams to execute large, complex, and strategic deals. The role will utilize collaborative account planning, out-quarter pipeline development, opportunity review cadences, deal coaching and choreography, and thought leadership, to ensure relevant parties are involved in the right way and at the right time to maximize market opportunity and accelerate the sales cycle to close larger deals successfully. This leader will be an expert in the contractual aspects of ServiceNow’s business, and able to articulate value and structure complex, multi-product agreements to enable the right deal to be presented to the customer. The role also participates in ServiceNow’s overall transformation effort to establish the best Enterprise salesforce in the industry. Priorities & Responsibilities • Agree on resourcing and prioritization with the AMS GEO Chief of Staff, Business Operators, and SVPs. • Champion all collaborative, integrated GTM activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities • Drive big deal thinking and best practice sharing both within the immediate team and across the Global team (deal structure, operational opportunities, content on attractive themes like Digital Transformation, Artificial Intelligence, references, etc.) • Be a voice on behalf of our sales teams to corporate, aiming to continually improve and ensure successful outcomes for our most strategic customers • Oversee team’s set of deal engagement; support the proactive prioritization of opportunities where we intend to build > $5M NNACV opportunities, track deal progression, and escalate risks/needs to senior leaders as needed • Develop team talent through hands-on coaching, growth conversations, and support • Represent ServiceNow in senior customer facing roles as executive sponsor, business strategist and negotiator Measure of success • Growth % of large & complex closed deals > $5M NNACV/$15M NNTCV • Participation % of regional deal volume ($) • Customer Feedback & NPS Qualifications • 15 years of experience in the software industry • 10 years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS • 5 years of experience in a leadership/sales leadership role • 2 years of Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc. • Demonstrated coaching and mentoring experience • Excellent presentation and communication skills • Excellent knowledge of Sales Methodologies • Organizational and analytical skills • Experience within a large organization, ability to work in a matrixed environment • International work experience • Continuous improvement and growth mindset

Keywords: ServiceNow, Chicago , Senior Director, AMS Strategic Customer Engagements, Major Areas - Elevate, Sales , Schiller Park, Illinois